Senior Customer Service Administrator
Dubai Health Authority
Total years of experience :16 years, 4 Months
Manage phone calls and correspondence (e-mail, letters, chat) related to following:
Schedule /reschedule and cancel all of the governmental clinics and hospitals appointments
Set up New/Renew and transfer healthcare Facility and professional License
Admin/ medical complaint coordinator
Medical fitness and Occupational health applications and procedures
DHA Good Standing Certificate applications either inside UAE or Internationally
verify customer's health card files and insurance network
Control documentation to and from the director office
Transmit outgoing correspondence and distribute incoming to the concerned staff
Arrange for internal and external meetings for the directors and leader’s managements meetings
Handle the department’s human resources coordination activities with relevant departments
Maintain Human Resources records and files of department staff and maintain confidentiality
Manage phone calls and correspondence (e-mail, letters, chat) related to following:
set up business License applications from end to end
DMCC visa applications as per the authority rules and conditions
Applications related to appointing new managers /directors
/secretary /legal representatives
Applications for Share transfer/NO objection letters/salary
certificates
Follow up with concerned departments regarding clients'
applications and accordingly confirm the same to our clients
Provides orientation and training for new employees in technical operations
Provides up-skill and refresher training to existing
employees
Prepares lesson plans relevant to training materials and to the criteria of the company training guidelines
Maintains records of training attendance, progress reports for trainees and monitors training results
Provides clear and concise communication to various levels of the organization regarding training delivery
Coordinates training activities with the Learning and
Development Manager and effectively communicates
information and issues for all training activities, classroom
challenges, training requests
Certificate Licentiate of Fine ARTS, English Department Field of study English Literature, Novel, Drama and Essays.