shehnaz abdul jalil

2. The IML Group
Location: Abu-Dhabi
Period: From June 2010 to 2014
Designation: Sales Representative/Promoter

JOB ROLES: • Demonstrate and provide information on promoted products/services
• Create a positive image and lead consumers to use it
• Distribute product samples, brochures, flyers etc to source new sales opportunities
• Identify interest and understand customer needs and requirements
• Report on demonstration related information (interest level questions asked numbers of samples/flyers distributed etc.)

• Worked on this Products: Brand such as: Denim and Adidas perfume, Axe Deo-Drant, Close-up, Signal2, Asepso, Oilbus Oil, Lipton Green Tea Samplings, Knorr Food Samplings, Maggie products, Lind Chocolates Nestle Fitness, Head & Shoulder Shampoo, Dove product, Snickers Chocolate, Galaxcy cake sampling, Ponds Cream, Sun silk Shampoo, Lux.
Electronics: HP Laptop, Desktop and Printer & Samsung Printer, Philips Men Shaver Logitec computer accessories.

Company: Synovate- Market Research Company, Shatha Tower
Location: Media City, Dubai
Period: From 2009 ( 2 month)
Designation: Customer Service


Job Roles
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Use questioning & listening skills that support effective telephone, data entry of information into the system.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Company: Direct Outsourcing Company (DOS)
Location: Dubai
Period: 2008-2009
Designation: Call Center Agent


Job Role
• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Apply the elements of building positive connection with different types of customers over the phone.
• Giving Invitation via telephone to the customer

• Support and provide superior service via phones, e-mails and faxes as a