Sheik Abdullah

IT System Administrator at Expro Overseas LLC

• United Arab Emirates - Dubai
• October 2020 to December 2021

 Installation, Configuration and managing of Windows 2012, 2016 and 2019 domain servers.
 Managed active directory user accounts, group policies DNS, DHCP, SharePoint, File servers.
 Provided End User Support Managed using ticketing system and resolve problems Windows, Applications, Print, Network, Citix connections and Office 365.
 Monitor and provide technical Support in File Share Server and monitoring DLP on sensitive files using third party application.
 Configured and managed servers on VM Ware ESXi 5.5 and 6.7 on Dell and HPS servers with Dell SAN storages. (200+ VM servers on 50 physical Servers on Various Locations.
 Performed Patch management using WSUS servers for all windows OS based servers.
 Coordinate with 3rd party partners for various services and support for the faulty hardware replacements when required.
 Configuring and managing Azure Environments including Azure VM and AD and group licensing.
 Monitoring all servers and Applications alerts through SCOM and solve the issues.
 Configured and managing backup Veam, Symantec and Cloud backup MS Azure for file server backups.
 Knowledge on scripting experience using PowerShell.
 Supporting mobile email devices such as Android, iPhones using Microsoft Intune.
 Monitor and maintain the Antivirus/malware and patch management on servers and client side.
 Maintaining ILO's firmware update and VMware patch managements on a demand basis.

IT Administrator at Bin Ghalib Group Companies

• United Arab Emirates
• May 2018 to August 2018

 Install and Managing Windows Server 2012, 2016 and 2019 servers.
 Server administration including Active Directory, Group Policy Object.
 Managed MS Exchange 2010, 2016 servers and Office 365.
 Configured and managed HP wireless controllers and Access points
 Installing and troubleshooting Windows 7, 8 and repair/upgrade PCs on Windows10 Pro OS based Systems.
 Configured and managed VLAN on HP switches and managed more number of Edge switches.
 Handling Tickets through Manage Engine IT helpdesk ticketing system and performed the timely closing of tickets within agreed SLA.
 Provide end user support for end users to diagnose, and resolve problems on windows operating systems, emails, telephone, internet, Wi-Fi and software’s issues.
 Configure and managed servers using VM Ware ESXi 6 with SAN storages.
 Configure IPsec VPN tunnel between Main Office and branch offices using Sonic-wall and Fortinet firewalls and creating policy’s as per requirement.
 Managed AVAYA IP Phones working through the VPN Tunnel to remote locations.
 Configured and managed centralized Bio-Metric access control system, including portable devices for remote location.
 Configured and managed centralized ESET Smart Security Antivirus administration server.
 Managed centralized NVR System (CCTV) with 200+ IP based cameras.
 Configured network printers and scanners on print servers in multiple brands like (HP, Kyocera, Ricoh).
 Managed reporting through AD Audit plus logging and reporting software.

IT Support Engineer at Tecton Engineering and Construction LLC

• United Arab Emirates
• January 2013 to May 2018

Worked on Windows 2008, 2012 servers (Active Directory, DHCP, DNS, and File Server) and Windows 7, 8, 10 workstations in an Active Directory domain.
 Administration of Fortinet (110C, 100D, 60D) firewalls (VPN, UTM) and firmware maintenance, backup & restore, log monitoring, policy and maintenance.
 Planning of Backup strategy, Managing Backup Server using Acronis, Veeam, Retrospect and Symantec Backup exec, Implemented Offsite Disaster Recovery solution and testing on a periodic basis.
 Maintaining accurate inventory and record of all hardware, software and
maintaining the documentation Experience with End user Support
(hardware/Software) including Desktop, Laptop &Printers.
 Good working knowledge/understanding on client firewall tools, Live Update
Policies, Firewall Policies, Application Device Control, Exceptions Policies.
 Installation, configuration and maintenance of CCTV Solution.
 Worked on Microsoft Exchange 2010, creating mailboxes, users, and archive, Managing Mailboxes, Distribution Groups, Mail Contacts, and Mail Users & Mailbox Databases.
 Maintaining access control systems such as Time and attendance, Biometric attendance.
 maintained and monitored the ESET Endpoint security, Sophos Antivirus, and Symantec Endpoint solutions

Application Support Analyst at ThirdWare Technologies

• India
• March 2012 to December 2012

Senior Service at Ford Technology Service India Limited

• India
• April 2007 to December 2011

Application Support Engineer at Prophetic Technlogies

• India
• May 2004 to April 2007