operations manager
Bsateen Al Qassim Super Markets
Total years of experience :19 years, 4 Months
• Excellent time management skills and proven track record of setting and meeting ambitious goals in the manufacturing industry.
• Managing overall operations and am responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department.
• Ensuring safe and efficient operations. Serving as a company representative on regulatory issues.
• Enhancing the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looking opportunities to expand systems.
• Carrying out supervisory responsibilities in accordance with company’s policies and applicable laws.
• interviewing, selecting and hiring; training new and existing employees; planning, assigning and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards.
• Organizing the budget of the company in collaboration with the director.
• Familiar with a variety of the field's concepts, practices and procedures. Relying on extensive experience and judgment to plan and accomplish goals.
• Performing a variety of tasks. Leading and directing the work of others.
• Having a wide degree of creativity and latitude.
• Sending typical reports to top management.
• Directly managing and directing Operational staff.
• Improving the existing procedures for outgoing and incoming resources and tracking inventory for the warehousing department.
• Developing and adhering to operations budget
• Reviewing all financial statements for discrepancies before forwarding them to AR and AP departments.
• Communicating with legal counsel and safety department to ensure all processes are compliant with governmental regulations.
Organizing the dispatch and delivery of goods, & for staying in touch with other managers.
•Processing to ensure the management of stocks run efficiently.
•Establishing and implementing logistics procedures in line with organisational requirements.
•Controlling transportation and distribution costs.
•Planning the quickest and least costly transport routes.
•Maximizing truck fills.
•Ensuring that all contractual obligations are fully understood by the logistics team.
•Preparing paperwork for regulatory bodies and audits.
•Negotiate transportation rates and services with couriers.
•Keeping up to date all relevant documentation, vehicle logbooks, fuel consumption records & servicing protocols.
•Managing administrative staff, Security Guards, Van Drivers and other Logistics staff.
•Accurately calculating the costs of any transportation.
•Working closely with package engineers to ensure the protection of all freight during transportation.
•Completing paperwork for domestic movements and customs.
•Managing warehouse costing, budgeting & forecasting.
Achievements:-
•Helped implement a new inventory storage system.
•Put in place process to ensure stock integrity
Responsible for all on site aspects of the logistics, supply chain, and customer delivery operations. In charge of making sure that each stage of distribution process is progressing on time, on budget & to the right quality standards.
Duties:-
•Working with multiple customers at the same time.
•Conducting disciplinary, capability and grievance investigations and taking appropriate action to address any failings.
•Responding to all customer complaints or queries in a efficient manner.
•Visiting key clients to build relationships and identify their key needs.
•Conducting crime and loss investigations into missing stock and loads.
•Ensuring the efficient running of administration and office procedures.
•Securing and alarming premises and monitoring security procedures.
•Supervising the completion of all checks and documentation required by law.
•Monitoring and tracking the flow of goods into the warehouse.
•Controlling the order cycle
Maintained receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
•Safeguarded warehouse operations and contents by establishing and monitoring security procedures and protocols.
•Controlled inventory levels by conducting physical counts; reconciling with data storage system.
•Maintained physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
•Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
•Completed warehouse operational requirements by scheduling and assigning employees; following up on work results.
•Maintained warehouse staff by recruiting, selecting, orienting, and training employees.
•Maintained warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
•Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
•Contributed to team effort by accomplishing related results as needed
Maintained cold room and shop floor stock levels to meet sales requirements.
•Trained and mentored new floor staff in tasks including receipting, restocking, documentation, safety and aesthetics.
•Performed forklift operations and safety checks.
•Prepared stock displays to company standards.
•Used RF scanners to receipt and restock.
•Provided general customer service and administration.
Logistics: -
•Ability to understand complex service delivery issues.
•Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
•Comprehensive understanding of the complex system of inventories, delivery times, cost and personnel management.
•In-depth knowledge of the relevant Health & Safety laws relating to working in a environment where heavy goods are moved and stored.
•Ensuring the timely delivery of customer deliveries and orders.
•Liaising effectively with suppliers, retailers and consumers.
•Able to quickly understand company’s operational system & provide input for the development of future systems.
•Financial understanding of budgets, cost control and financial levers.
•Writing up accurate reports for senior managers on any losses and gains.
Warehousing:-
•Monitoring and reporting on inventory levels across the entire warehouse network.
•Ensuring a mechanism is in place within the warehouse to alert the organization in case of deviations of allowable maximum stock levels for any of the goods & supplies.
•Managing the warehousing utilization by ensuring warehouse area managers are aware of warehouse capacities.
•Leading, developing & implementing business processes, revising them as per need by ensuring required tools for business process implementation are in place & educating the team on business process management to ensure efficient & consistent processes in Warehousing
•Intervening to assess and rectifying performance if IRA drops below 94% in any warehouse to avoid product / opportunity loss.
•Ensuring IRA is being conducted on monthly basis across the warehousing network and making sure IRA is being correctly calculated & reported to avoid product / opportunity loss
•Ensuring Warehouse Management action plans capture service level key points. Monitoring the periodic reports on SLA compliance & directing team to corrective actions by leading monthly SLA results review meetings within the warehouse & monitoring action plan completion to guarantee internal / external customer satisfaction.
•Implementing learning & development strategy & targets.
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