Sheila Amor Carbonell

Tips and Toes Beauty and Spa Centre LLC
Receptionist/ Telephone Operator/ Cashier
From May 2010 to February 2013

Job Description:
• Handling all cash and credit cards transactions.
• Making daily sales report.
• Deposits the cash sales to the bank
• Preparing a vouchers
• Handling Patty cash
• Encoding the incoming and outgoing documents
• Receiving and guiding Company office guests and walk-in visitors or clients
• Handling customers thru telephone and in person
• Receiving and routing incoming calls to the proper channel
• Providing information to incoming queries up to my knowledge and span of information and channel inquires to the right channel professionally
• Maintaining office records and keep track of incoming and outgoing documents and assist in mailing
• Organizing shop procedures and documents and paperwork flow
• Ensuring protection and security of files and records
• Maintaining and replenishing inventory of shop supplies and stationary
• Managing and redirecting customer complaints
• Maintaining good quality service
• Greeting the clients with smile
• Attending clients’ concerns
• Scheduling appointments through phone calls and walk-in
• Recording clients interactions
• Preparing letters and e-mails to clients
• Following up with clients one hour before their appointment
• Supervising office staff such as Drivers and Office Attendants and maintaining office records
• Receiving and sort mails and deliveries
• Maintaining the reception area clean/tidy

Kidapawan Manuel Hospital - Philippines
Assistant Nurse (2009)
Job Description: • Provided nursing care in accordance with resident care policies and procedures.
• Ensured the safety and well-being of the patient is maintained.
• Assisted patients with bathing, dressing, hygiene, and grooming in accordance with established care plan.
• Measured and recorded patient's fluid intake and output.
• Helps patients eat and dress
• Provide skin care to patients
• Helps patients get in and out of bed and walk.
• Escort patients to operating and examining rooms.
• Observe patients' physical, mental, and emotional conditions and report any change to the nursing or medical staff.

Excellent clinical, customer service and communication skills.
Ability to quickly learn new concepts and skills.
Knowledge of medical terminology and infection control standards.
Excellent verbal and writing skills.
Provided nursing and nursing related services to residents.
Protected and promoted residents and assisted the person to maintain independence
Maintained the ward neat and clean.
Obtained specimens, weights, and vital signs of patient