Sheila Avila

- Recruitment (All Departments).
- ROTA Management.
- Creating and implementing SOP.
- Project Management for Ladies and Kids Gyms.
- Performance Management.
- Group Fitness Timetable Management.
- Ensure smooth gym operation.

-ROTA Management
-Recruitment
-Health and Safety Audit | Monthly
-Train and Implement Company Health and Safety protocols in Liason with Health and Safety Audior
-Train new staff
- Create SOPs
- Ensure member induction process is done properly
-Support other HODS

- Conducts Personal Training & Group Fitness Class (Mainly Yoga)
-Support Social Media Marketing in the absense of Marketing Manager
- Support Marketing Manager in designing signage
- Supports fitness related events (coverage)

• Recruitment and ROTA management.
• Performance management.
• Develop and enforce Standard Operating Procedures as needed.
• Conduct a monthly Health and Safety Audit | Reporting and Logs.
• Ensure smooth daily gym operation.
• Assist other Fitness Department Head | Personal Training and Group Fitness
• Conducts Personal Training Sessions (one on one or group)
• Conducts Group Fitness Class | Mainly Yoga or Freestyle
• Oversaw Social Media Marketing in the absence of the Marketing Manager.

Fitness First: Fitness Manager: (2014-2016)
• Effectively manage and drive fitness team within Fitness first health-clubs.
• Ensure team successfully meet all KPI’s and fitness budgets and contribute to brand growth and business profitability.
• Recruit Professional and qualified Personal Trainers/Fitness Instructors and deliver Staff induction accordingly with the high standards expected by the Fitness first Team.
• Continually review quality of PT sessions and implement systems to develop and improve team performance.
• Regularly evaluate all fitness team members and deliver weekly workshops and one on one coaching sessions.
• Communicate with members and promote services in order to offer members a fantastic gym experience.
• Manage the administration requirements of the PT business, including managing contracts, reporting, registration and legal proceedings where necessary.
• Encourage Personal Trainers to always seek for professional development and update their knowledge by doing an minimum 3 fitness workshops every year.
• Do a preventative checklist in all gym equipment and ensure that all machines are operational. Implement relevant policies and procedures to maintain equipment. This will include training all team members to adhere to policies and to teach members how to use the equipment in a correct manner.
• Enforce Rules and regulations including, ensuring that all Occupational Health and Safety standards are promoted, understood and adhered by members.
• Manage ROTA in a manner of having average floor coverage and fitness training at all times.
• Keep accurate and up-to-date of all personal trainers to include qualifications, agreements, First Aide and Fire Warden Certifications.

Understand the needs of the client and plan the workout routine accordingly.

Demonstrate the exercises and ensure that the client is performing the exercises correctly.
Explain the effects of particular exercises to the client.

Ensure that the exercise equipment is in good condition.

Motivate the client to achieve the set fitness goals.

Conducts Client assessment/consultations and handles program design of all members.

Support head-coach in every way and takes over responsibilities in her absence.

Train the trainers.

Fitness First: Fitness Instructor/Personal Trainer: (2011-2012)
• Understand the needs of the client and plan the workout routine accordingly.
• Choose correct set of exercises for the client.
• Demonstrate the exercises and ensure that the client is performing the exercises correctly.
• Explain the effects of particular exercises to the client.
• Ensure that the exercise equipment is in good condition.
• Motivate the client to achieve their goals.
• Conduct small group exercise classes (CORB, ViPR, TRX, Kettlebell, Abdominals, Powerplate)
• Conducts client assessment
• Provide nutrition and fitness tips to the client to enhance the workout program

• Understand the needs of the client and plan the workout routine accordingly.
• Choose correct set of exercises for the client.
• Demonstrate the exercises and ensure that the client is performing the exercises correctly.
• Explain the effects of particular exercises to the client.
• Ensure that the exercise equipments are in good condition.
• Motivate the client to achieve the set fitness goals.
• Provide nutrition and fitness tips to the client to enhance the workout program.

• Generates weekly reports to track team performance by using various tools and advice team leaders on how to improve team quality for customer and client satisfaction for maximum profitability.
• Facilitates weekly client calibrations; provide minutes of the meeting sent to the CEOs, Upper Management & team leaders.
• Cascade client updates to the team-leaders and the team members to ensure up-to-date product knowledge.
• Monitor and evaluate recorded/live calls and provide individual or team feedback.
• Escalate new and unresolved customer/system issues to the client via email or conference call to come up with the best resolution.
• Conducts QA talk to new hires on how to provide excellent customer service.
• Assist in taking calls in case of high call volume.

• Worked as a Travel & Finance agent for an International Company (US-Based).
• Provides support for Airline, hotel & car reservations.
• Process payments over the phone and answers customer inquiry.
• Process refunds in case of itinerary cancellation.
• Assists customer in case of flight changes.
• Documents every call for future references

• Worked as a Technical Support Representative for a US-based Digital Imaging company.
• Assists with basic troubleshooting, process repair and/or replacement authorization for defective products.
• Assists with refund requests.
• Assists in basic product inquiry; refer or transfer customers to the right department for misrouted calls.
• Documents every call for future references in case of callbacks.

• Handles technical matter (e.g. updates & basic troubleshooting) and escalates the issue to computer technician when necessary.
• Assists customers with basic inquiries and technical support.
• Helps with data encoding.

• Worked as a part-time Sales Representative/Customer Service with BAYANTEL.
• Handled basic product inquiry and refers to the right department for more product details.