Sheila Mae Arceo

+ Sales Associate — is responsible for serving customer in the shop and answer ng their
needs in a timely manner in order to ensure a high level of customer satisfac ion and
achieve sales target, in addition to ensure that the overal securty, health and safety
standards are flowed as directed by the company guidelines
+ Cashier - is the one who possesses excellent customer service skils. The cashier wil scan
the customers selection, ensure that prices and quantities are accurate, accept payments,
Issue receipt, answer inquiries, and provide helpful information to customer products,
promotions, or tem location. You wil also respond to complaints, process rc unds or
exchanges of tems, and maintain lean workspace

Responsible for delivering exceptional customer service by assisting customers in
selecting products based on their needs and preferences while achieving individual
and store sales targets. Operated POS systems accurately for cash, credit card, and
digital payment transactions, ensuring proper cash handling and end-of-day
reconciliation. Maintained attractive visual merchandising displays and ensured
products were properly stocked, organized, and replenished. Assisted with inventory
counts, stock receiving, and pricing updates while maintaining accurate inventory
records. Maintained a clean, organized, and welcoming store environment while
collaborating effectively with team members to ensure smooth daily operations.

Provided outstanding customer service by greeting guests, taking food orders
accurately, and ensuring a positive dining experience. Operated cash registers and
POS systems efficiently while handling cash, card, and digital payments with
complete accuracy. Prepared and packed customer orders according to company
quality and food safety standards while ensuring timely service during peak business
hours. Addressed customer concerns professionally and resolved complaints
promptly to maintain customer satisfaction. Assisted in maintaining restaurant
cleanliness, dining area organization, and hygiene standards in compliance with
health regulations.

•Received the restaurant’s guests in a friendly and accommodating way to facilitate the selling process as per the steps of service rules.
•Participate in promoting new items or promotions to customers by using suggestive selling effectively.
•Prepare the cash machine at the beginning of every shift, making sure that it works properly.

Managed daily bookkeeping activities by accurately recording financial transactions,
maintaining ledgers, and preparing routine financial reports. Processed customer
payments, issued official receipts, and handled cash transactions with a high level of
accuracy and accountability. Performed daily cash balancing, bank deposit
preparation, and reconciliation of cash and financial records. Knowledgeable in SAP
System for financial data entry, transaction processing, record management, and
maintaining accurate accounting information. Maintained confidentiality of financial
information and complied with company accounting procedures and internal
controls.

to act as 3 controller of the branch, mor tor full
implementation of company polices and accounting procedures 10 safeguard branch
operations. To entertain customer inquiry. Custodians of al funds in the branch, monitor
the ins and out of funds, making sure that all funds ae kept secured and ntact at all times.