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Sheillah Shadia Umutoni, Sales & E-Commerce Manager

Sheillah Shadia Umutoni

Sales & E-Commerce Manager·Krezi Dilz,

Kenya

Bachelor's degree, Marketing And Commerce

Work experience

Total years of experience: 8 years, 11 months

Sales & E-Commerce Manager

September 2023 - April 2026

Krezi Dilz,

Kigali, Rwanda Hybrid

September 2023 - April 2026

Manage online store operations and daily sales activities
Handle customer inquiries, orders, and after-sales service
Execute marketing strategies across social platforms
Coordinate deliveries and ensure smooth order fulfillment

Company industry:
Retail & Wholesale
Job role:
Marketing and PR

Sales Administrator

January 2019 - July 2023

Brioche Rwanda

Kigali, Rwanda

January 2019 - July 2023

Assisted customers and processed transactions
Maintained sales records and reports
Supported inventory control and stock coordination
Ensured smooth day-to-day sales operations

Company industry:
Food & Beverage Production
Job role:
Administration

Front Desk Operations & Marketing Assistant

May 2017 - December 2018

Bougainvilla Boutique Hotel,

Kigali, Rwanda

May 2017 - December 2018

Managed check-in/check-out and reservations
Handled guest inquiries and complaints
Assisted in marketing and promotional campaigns
Maintained a welcoming and professional reception area

Company industry:
Hospitality & Accomodation

Education

Nairobi Institute of Business Studies

December 2026

December 2026

Bachelor's degree, Marketing And Commerce

Kenya

Glory Secondary School

January 2013

January 2013

High school or equivalent, (Mathematics

Rwanda

Lycée Notre Dame de Cîteaux

January 2010

January 2010

High school or equivalent, Applied Mathematics

Rwanda

Ecole Primaire Mére du Verbe

January 2007

January 2007

High school or equivalent, Primary Education

Rwanda

Skills

CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CLOSING SALES
Intermediate
CLOSING SALES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
E COMMERCE
Intermediate
E COMMERCE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
MARKETING STRATEGIES
Intermediate
MARKETING STRATEGIES
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

English

Intermediate

French

Intermediate