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S Chandra Shekhar Iyer, Trainer

S Chandra Shekhar Iyer

Trainer·Freelancer

India

High school or equivalent, Management

Work experience

Total years of experience: 34 years, 0 months

Trainer

September 2014 - Present

Freelancer

Chennai, India

September 2014 - Present

Online mode - Involved in personal coaching to fresher and experienced professionals. Make them learn and explore the avenues of enhancing their personal traits. This includes communications ( All types), leadership, individual and team work, remote delivery, process design, client interaction and presentation to name a few

Visit mode - Attached to educational institutes and training organizations that prepares for corporate demands, personal qualities.
Company industry:
Primary, Prep, & Secondary School
Job role:
Training and Development

Service Level Manager

October 2010 - October 2013

Glopore IM services Ltd

Bengaluru, India

October 2010 - October 2013

Experienced in Projects management, Customer Service, Retention and Training
Company industry:
Installation & Technical Services
Job role:
Support Services

General Manager

June 2008 - October 2010

Service Square Pvt Ltd

India

June 2008 - October 2010

Providing concierge services to more than 35, 000 employees working in top notch IT companies like HCL, WIPRO, COGNIZANT, MERILL LYNCH, E BAY, PAYPAL, POLARIS, CITIGROUP etc. in Chennai through 42 help desks). Have been successful in:

Customer service operations:
•Handling a team of 42 Customer Relations Executives and 3 Team leaders offering host of services through 42 helpdesk at client premises
•Team size - 130
Company industry:
Personal Care Centers
Job role:
Management

Regional Manager

November 2003 - May 2008

Global Direc

India

November 2003 - May 2008

Telecom - VODAFONE)

Business administration
•Monitoring process of VODAFONE POST PAID CONNECTIONS in Chennai.
•Leading a team of 6 team managers, 3 relationship managers and 15-tele calling and back end processing executives in 4 offices.
•Opening up new Sales offices and setting up backend operations.
•Undertaking weekly training session with 6 sales Managers (150) sales executives.

Team size- 170
Job role:
Management

Assistant Manager

October 1994 - September 2003

India Satcom Limited

October 1994 - September 2003

Customer Service) at Delhi
(Satellite communications - VSAT)

Customer Service: -
•Handled a team of 20 engineers for maximum uptime of VSAT’s.
•Logistics coordination from the receipt of imported equipment till the installation of equipment at various sites across India. Monitored high end satellite communication spares and equipment movements between Delhi, Bangalore and remote districts of India.
•Organizing vendors for heavy and fragile equipment movement across India for both reverse logistics as well Installation at critical locations for Government agencies.

•Team size- 30
Job role:
Accounting and Auditing

Liaison Officer & Banking Executive

August 1991 - October 1994

M/s. Modern Malleables Ltd

India

August 1991 - October 1994

Involved in liasioning with Government, Semi Govt organizations
Job role:
Other

Education

Pondicherry University

High school or equivalent, Management

courses: ITIL Foundation Certificate in IT Service Management

Indian Institute of Export Managemen

Bachelor's degree, Export Management

India

Jamia Millia Islamia University

Bachelor's degree, Social Work

India

Skills

APPROACH

Expert

BILLING

Expert

BUDGETING

Expert

CUSTOMER RELATIONS

Expert

CUSTOMER SERVICE

Expert

GOVERNMENT

Expert

LOGISTICS

Expert

ORGANIZATIONAL SKILLS

Expert

SALES

Expert

TELECOMMUNICATIONS

Expert

Languages

English

Expert

Hindi

Expert

Punjabi

Expert

Tamil

Expert

Telugu

Intermediate