Cyber Security Engineer
ELITE
Total years of experience :14 years, 11 Months
Doing demonstartions, praparing proposals, RFPs
• Ability to convey technical solutions in a clear and concise manner.
• Management, Implementation and trobleshooting of different corenetwork security devices, Routers and Switches.
• Undertaking analysis, diagnosis and resolution of client
problems via phone, e-mail & face to face contact.
• Quickly responding to customer enquiries and concerns.
• Escalating unresolved problems to other support staff.
• Taking ownership of problems and tracking them to a successful conclusion.
• Raising & maintaining incident tickets and problem records.
• Continuously reviewing performance against Service Level
Agreements.
• Analysing call logs to spot trends and underlying issues.
• Producing documentation and reports to a high standard.
• Setting up new users' accounts and profiles and dealing with password issues.
• Monitoring IT network to ensure availability to all users.
A well known engineering Establishment in UAE manufacturing pressure vessels, heat exchangers, shop fabricated tanks, project management and maintenance services for Oil & Gas Industries
Saks Fifth Avenue is an upscale American department store. It is the largest Saks store outside US and second international licensed store.
Branches: Dubai & Bahrain
CCNA MCSE A+