Senior operations analyst
JP Morgan & Chase Pvt. Limited
Total years of experience :5 years, 10 Months
Reviewing checks for negotiability utilizing deposit review guidelines to prevent fraud.
➢ Conducting secondary review and verification of high value payment process including international
foreign denominated checks and wires.
➢ Monitoring and Identifying real time queues, high risk transactions within the business portfolio.
➢ Scrutinizing customer transactions, identifying fraudulent activity such as account take over, friendly
fraud, theft and similar risks.
➢ Validating information with banks and customers thence confirming or cancelling authorization
➢ Ensuring confidentiality of all investigated information
➢ Analysing accounts and transaction patterns by determining fraud trends
➢ Assisting the Management by generating suspicious activity reports and risk management reports
Additional Responsibilities:
➢ Intimidating daily productivity reports
➢ Working alongside the Management in reviewing holds & restriction reversal
➢ Influencing customer impact and team performances
➢ Mentoring the new applicants by introducing them with the detailed company processing
➢ Creating monthly synopsis report for received losses and taking team huddles
➢ Tracking team performances and sharing weekly reports basis their progress in team tracker; with the
respective coach and providing with feedback need be.
➢ Book keeping and accounts.
➢ Maintaining records of all sales and stocks.
➢ Calculating and checking to make sure payments, amounts and records are correct.
➢ Assists in analysing financial position and results.
➢ Managing petty cash transactions.
➢ Reconciling finance accounts and direct debits.