Assistant Manager - Retail Operations
Rivoli Group
مجموع سنوات الخبرة :16 years, 2 أشهر
• Managed the operations of retail stores (20 stores) across Dubai and Northern Emirates to achieve long-term strategic and financial objectives, by implementing retail strategies and distribution policies.
• Accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.
• Identified and delivered initiatives to drive profitable retail volumes, contributing to business growth; identified main players and any potential leads in the market to increase sales turnover.
• Managed and coordinated retail staff strength of 90 employees, set the sales and operational goals and expectations, and ensured those goals and expectations are achieved through regular monitoring.
• Interacted with various Mall management team for improving existing business units as well as identification/ development of new business opportunities.
• Oversaw the performance of entire store management team to achieve desired results in supporting the business.
• Ensured that store managers and their teams keep stores to the highest possible standards, are well organized and properly merchandised at all times; and that all policies, procedures, and controls are followed.
• Ensured excellent customer service standards and experiences are maintained through team interaction & store presentation.
• Identified ways to increase customer base and store traffic by leading promotions within and outside the store.
• Streamlined the day-to-day operations of the showroom, developed store policies to drive store sales, minimize shrinkage, increase profit and improve customer service while maintaining high store standards and conditions.
• Developed and maintained healthy business relations with clients, assisting them at front counter, answering questions regarding products, ensuring their needs are met and complaints resolved in a timely manner.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Maintained proper product levels and inventory controls for merchandise, organized backroom to facilitate effective ordering and stock rotation and ensured all products and displays are merchandised effectively to maximize sales and profitability.
• Monitored and ensured that store facilities meet all regulations, recommended processes specific to store products, size and location, also arranged seasonal displays to increase footfalls in the store.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Coached and Mentored team members in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Mitigated business risks by working closely with staff members and assessing each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
• Handled employee rotations, vacations and promotions to ensure staff development in the store, suggested training programs for the staff to increase their capability.
Coordinating between the Head Office and Kolkata branch.
Overlooking the day to day operations of the office.
Leading a team of Accounts executives towards client satisfaction.
Delegating work to team member and meeting deadlines.
Overlooking the training and development of the Accounts executives.
Directly interacting with clients to understand their requirements.
Maintaining the books of accounts for various clients.
Overlooking the HR requirements for various clients.
Conducting interviews and recruiting new employees.
Taking care of any additional requirements of the clients as and when it arises.
Completed my Bachelors In Commerce with Accountancy Honors.