Campus Manager
HULT INTERNATIONAL BUSINESS SCHOOL
Total years of experience :19 years, 7 Months
Ensure that the School support functions provide high quality professional and cost-effective services that enhance the quality of Office Administration and Facilities Management.
•Completes a broad variety of administrative tasks for the Dean & Executive Director including: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings.
•Provide operational management of the professional and administrative support services and resources underpinning the effective delivery of academic excellence within the school.
•Work in partnership with Dean and Executive Director in the delivery of the school’s strategic plans and operating budgets. Accomplish financial objectives by preparing annual budgets, processing payments, forecasting all requirements, analyzing variances, initiating corrective actions and alternatives.
•Provide management information, analysis, reports and position papers to support the Dean and Executive
Director and other internal and external stakeholders in achieving and reporting on the school’s objectives.
•Assure effective financial and human resources management within the school.
•Develop and implement campus processes, procedures, policies and regulations.
•Develop, implement, and monitor key objectives and operational plans for specific functions within the campus.
•Coordinate services seamlessly between and across the administrative and academic services within the school and between individual campuses globally.
•Formulate, monitor and implement the school’s safety policy to comply with the requirements of Health and Safety guidelines, regulations, procedures and other local legislation.
•Maintain the school facilities to the best possible condition with regards to health, safety, security and cleanliness, and to oversee the operational efficiency of contracted support services - security, cleaning staff and any other contracted staff.
•Build partnerships and negotiate with local businesses to streamline the events creation and execution process and manage potential staff related to the event including caterers, logistics, entertainment etc.
Highlights of Achievements:
•Managed the Dubai Campus to be ranked as number 1 globally for overall facilities excellence on student satisfaction survey for 4 consecutive years.
•Acted as an Event Director for the Annual Graduation Ceremony with more than a thousand participants for 3 successive years.
•Negotiated, closed and managed projects worth AED 10 million, including 8% of savings from previous year.
•Enhanced average response time to facilities maintenance requests from 5 days to 24 hours.
•Collaborated with other departments to enhance the campus layout, which resulted in successfully accommodating more than 110% increase in campus staff.
• Provided continuous, high quality support to the Managing Director/Owner.
• Proactively contribute to the manager time - including diary management, organizing appointments, meetings and travel, visa arrangements, hotel bookings. Managed expense account and recovery.
• Manage, organize and coordinate all administrative activities to facilitate the smooth running and function of the whole office and to ensure work is being executed efficiently, accurately and in a timely manner.
• Develop and implement new administrative systems, such as record management and templates within the company, manage electronic and physical filling systems.
• Manage the Contact Database and prepare regular status report updates, organize facilities management of the office, office licensing and lease contracts.
• Coordinate project activities and events, including client project meetings
• Establish policies and procedures for the office
• Act as the first point of contact for the MD, screening telephone calls, enquiries and requests, and handling them when appropriate; liaising and negotiating with a range of professionals’ matters including a confidential and sensitive nature.
• Maintaining and proper filling of all signed documents/ correspondence respectively. Develop a proper filling system.
• Travel Co-ordination: Managing extensive travel arrangements such as Hotel Accommodation, Flight Bookings, Travel Allowance and Reimbursements.
• Liaise, communicate and negotiate with clients, suppliers and other staff; ensuring good PR and ongoing sound relations.
• Tracked office expenses and created monthly reports. Prepared invoices, accounts receivable/payable and banking.
• The first point of contact for the Director of Operations.
• Manage the diary and appointments both internal and external.
• Ensure all tasks delegated to the Director of Operations reports are completed and followed up in a timely manner - in particular all customer deadlines and feedback.
• Proactively draft the Director of Operations replies to correspondence - both letters and emails.
• Proactively manage all internal and external communications and support the Management team when required.
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