Shenna Marie Diez

• Collected and encoded demographic data and captured biometric information.
• Reported daily outputs to the supervisor and ensured accurate documentation.
• Provided quality customer service by assisting applicants throughout the registration process.

• Composed and delivered official communication letters to coordinate and conduct Philippine National
ID registration activities within various premises.
• Coordinated with local officials, private institutions, and government agencies to ensure effective
information dissemination.
• Disseminated informational flyers about the Philippine National ID to various private institutions and
government agencies across the province.
• Composed articles and content for official social media posts to raise public awareness.
• Updated and submitted accurate monthly reports to the immediate supervisor to ensure proper
documentation and performance tracking.
• Attended virtual seminars and meetings with the Head Office to stay informed on program updates,
policies, and implementation guidelines
• Served as the front desk representative, professionally addressing client inquiries and providing
excellent customer service.

• Captured demographic and biometric data of the clients for registration in the Philippine National ID.
• Submitted daily output to the immediate supervisor to ensure accurate documentation.
• Provided excellent customer service by assisting applicants during registration and verification,
addressing inquiries, and resolving concerns promptly.
• Updated and corrected demographic data errors of clients in the Philippine National ID system to
ensure accuracy and data integrity.

• Collected and consolidated daily outputs from team members and submitted comprehensive reports
to the immediate supervisor for monitoring and evaluation.
• Supervised the performance of the team personnel and cascaded official communication to the team.
• Updated and maintained the monthly activity calendar to ensure organized scheduling and timely
coordination of upcoming events.
• Attended community meetings across the city to coordinate and facilitate the conduct of Philippine
National ID registration activities in local areas.

• Assisted the registration officer by preparing necessary materials, including printing registration forms
and setting up computer systems for efficient processing.
• Screened and validated clients supporting documents to ensure accuracy and compliance during the
Philippine National ID registration process.
• Reviewed and validated supporting documents submitted by applicants for completeness and
compliance.
• Served as the front desk representative, professionally addressing client inquiries and providing
excellent customer service.

• Managed daily administrative tasks and facilitated communication within the office or with clients.
• Assisted in the preparation, setup, and execution of museum exhibits.
• Provided secretarial support, including taking minutes during meetings and preparing daily and
monthly reports.
• Responded to public inquiries and provided accurate information regarding museum services.
• Guided visitors through exhibits, offering informative and engaging tours.