Department in Charge
Louis Vuitton
مجموع سنوات الخبرة :17 years, 7 أشهر
Louis Vuitton Foot wears department Women section:
Σ Establishes sales objectives by forecasting and developing annual sales for
each client advisor projecting expected sales volume and profit for existing
and new products.
Σ Implements sales programs by developing field sales action plans.
Σ Maintains sales volume, product mix, keeping current with supply and
demand, changing trends, economic indicators, and competitors.
Σ Following with our supply chain to check the availability for our stock in
the region
Σ Completes national sales operational requirements by scheduling and
assigning employees; following up on work results.
Σ Maintains sales staff by selecting, orienting, and training employees.
Σ Maintains sales staff job results by counseling and disciplining employees;
planning, monitoring, and appraising job results.
Σ Maintains professional and technical knowledge by attending educational
workshops; reviewing professional publications; establishing personal
networks; participating in professional societies.
Σ Contributes to team effort by accomplishing related results as needed.
Louis Vuitton Stock control department
Σ Ensure all inventory and stock management systems are maintained
accurately, within the agreed parameters and in a timely manner.
Σ making improvements that will result in reduced stock levels, shorter lead
times and lower cost of sales
Σ developing supply-chain software systems supply and demand forecasting
Σ Observe correct stock receiving protocols
Σ Complete all necessary stock takes.
Σ Maintain the storeroom and the allocation of space for stock. Ensure the
storeroom meets OHS regulations.
Σ applying geographic location for our product and applied into our system
Louis Vuitton After sales service department
Σ Create a customer centric culture within the after sale service department.
Σ Establish and maintain a process at all stages that meets the after sale service
requirements of the company.
Σ Track Service time compliance on a daily basis.
Σ Establish a customer satisfaction survey process and deliver high levels of
customer satisfaction by fixing any systemic process issues.
Σ Maintain an up to date action plan addressing the issues with after sales service.
Σ Share the customer satisfaction results with the company.
Σ Establish and manage an effective escalation process to ensure difficult cases are
properly managed.
Σ Ensure proper availability of seed inventory is maintained at all times
Σ Manage the service level agreement with the after sale service
Σ • Establish and maintain agreements that establish clearly the financial liabilities
of the after sale service
Σ Ensure goods are returned timely to the company Develop continuously value
added services to enhance the after sale service experience
Guest Service agent / supervisor
Sheraton Hotel and Towers Kuwait
May 2008 - present
+ 965 1835555
Professional Experience
Front Desk job Responsibilities supervisor
• Provide quotes for room rates and up-sell the guest when possible.
• Assist in coordinating the Front Desk and the Housekeeping Department.
• Verify that the correct charges and credits are posted to the corresponding guest folio.
• Collect payment for charges on the guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Responds to guest inquiries.
• Provide administrative, reception and program support to management and staff.
• Manage phone activity including providing general knowledge to callers.
• Manage walk-in traffic. Sign in guests as needed. Smile and greet customers in a welcoming manner.
• Register and assign rooms to guests.
• Resolve guest complaints within scope of authority; otherwise refer the matter to the management.
• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms
• Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Keep an inventory of rooms reservations
• Deal with customer complaints or refer dissatisfied customers to a manager.
- Handling all guest complain and defect
- Follow up the guest request
- To assist the guest will all different queries To mange and co - ordinate the day to day Guest service centre
- attend all coming and outgoing communication
- handling outgoing message should go out immediately
- Responsible for proper guest contact at the business liaison
- typing, scanning and handling send and receiving
All guest Document business here in Kuwait
- to act according to the telephone handling standards & procedures
- to report any maintenance defect to the engineering department
To operate all equipment as per the operating guideline