Field service Supervisor
MOHAMED ABDULRAHMAN Al-BAHAR
Total years of experience :8 years, 5 Months
• Ensuring accurate and timely maintenance and repairs are performed according to the standards stated in the manufacturers’ manuals and check lists and normal working practices.
• Monitor field service expenses compared with budget on a weekly basis and take corrective measures as necessary to remain within budget targets.
• Proven record of providing efficient-effective field service and repair support services.
• Handle complete field service management including preparing quotation, follow up with customer opening job cards and closing, break down coverage, accident repairs, routine maintenance and annual maintenance contract.
• Drawing oil samples for TRIBOLOGY, tabulating and actioning tribology results
• Inspect defective parts and guide Technicians about parts which are under warranty and can be claimable. Obey manufacture warranty principles and procedure in warranty repairs, Maintain warranty register-invoices; submit report to manufacturer.
• Prepare quotations of job and train Technicians, Control idle time to reduce loss of revenue.
• Plan, schedule and execute maintenance and repair requirements at site and coordinate with various departments and main workshop.
• Supervision of Mechanics, work allotment, heavy equipments fault diagnosis, estimation of work-spares required for the job.
• Monitor day to day performance of the twenty two (22) field service staff .To ensure timely submission of daily weekly and monthly reports to the management.
• Provide coaching and mentoring for tradespersons in using the Electronic Tool (ET) for trouble shooting, calibrating and programming.
• Pioneered installation of the Product Link (PL 522) in all machines sold since 2010 which works like a black box of an aeroplane. It detects location, any fault codes on a machine and every activity which will have happened on the machine.
• Monitor all plant systems, noting new or different procedures / techniques that may improve areas of maintenance and/or operations; coordinate changes with Plant Manager.
• Maintaining twelve (12) field service pick ups up to standards of Caterpillar contamination control
• Overseeing, directing and coordinating preventative maintenance activities in a safe and efficient manner and Running the Preventive maintenance service programme.
• Review, evaluate, accept, and coordinate completion of work bid from contractors.
• Monitor all plant systems, noting new or different procedures / techniques that may improve areas of maintenance and/or operations; coordinate changes with Plant Manager.
• Introduce equipment watch-keeping lists and trouble-shooting check sheets for plant operators and read them regularly to see what they notice.
• Preparing periodical and frequent MIS reports like daily allocation sheet, fleet care and job summary report, daily work status, Breakdown Report and stock report to keep the management aware of the site function and requirements.
• Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
• Delegate and ensure completion of all projects and daily responsibilities of maintenance personnel.
• Drawing oil samples for TRIBOLOGY, tabulating and actioning tribology results
• Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results.
• Organized existing inventory and improved inventory control with visual system to see label; tagged all consumables and other parts
• Monitoring maintenance budgets and involvement in their preparation
• Participating in cost review and reduction programs
• Provide coaching and mentoring for sixteen (16) tradespersons
• Conduct performance evaluations at 90 days, six months, one year, and annually thereafter; recommend wage scale progressions to Plant Manager.
• Developing and maintaining a close relationship with production peers
• Actively participating in maintenance improvement initiatives
• Ensure personal and process safety, including compliance with safety regulations and process safety policies and standards, as well as external regulatory requirements.
• Responsible for maximizing the efficiency, revenue and productivity of the service department and achieving the highest level of customer satisfaction
l was overseeing more than 150 plants (with a team of 18 tradespersons) supporting Burj Khalifa Development(infrusture and buildings)DUBAI. Generators, Compressors, Dewatering pumps, Mobile cranes, Excavators, Graders, Forklifts, Power floats, Rollers, Compactors, Tower lights, Buses, Tankers, Trucks, Light vehicle etc
• Supervise field services and handle maintenance team independently.
• Handle complete field service management, including normal repairs, break down coverage, accident repairs, coordination and general servicing of heavy equipments.
• Inspect defective parts and guide Technicians about parts which are under warranty and can be claimable.
• Maintain warranty register-invoices; submit report to manufacturer.
• Train Technicians, plan, schedule and execute maintenance and repair requirements at site and coordinate with various departments of the main workshop.
• Diagnose and repair faults/defects effectively on equipment/vehicles and plants under breakdown ensuring that down time is minimised.
• Inspect all equipment/vehicles and plant under warranty for operational reliability & safety, to help plan for corrective maintenance and to prevent accidents in the work area.
• During scheduled and un-scheduled maintenance of machines, identify any potential or existing faults/failures and highlight same to the workshop to initiate corrective action.
• Raise tag-web to manufacturer to suggest and implement modifications on the equipment/vehicle to reduce maintenance costs and improve performance & safety
• Train and develop eleven(11) field service technicians on maintenance, fault finding and safety procedures.
• Ensure standard safety procedures are followed by field service technicians during maintenance activities on sites to prevent any personal injury or equipment damage.
• Ensure that all work-related activities carried out during the field service are recorded in the field service report in order to help planning staff log the details of work done.
• Ensure that relevant tools and special tools required for carrying out maintenance activities are provided to field service technicians.
• Ensure that the department is adequately staffed to achieve objectives, and that technicians are aware of procedures for using new products and equipment.