Account managment supervisor
Commercial International Bank
Total years of experience :27 years, 9 Months
- Solving customers complains.
-Coordinating with the planning department to amend the manuals according to the business needs and to facilitate the work flow.
-Prepare and send MIS to management
-Responsible of giving training (induction) for all new staff
-monthly, provide Executive Management with a detailed written report of amend and maintenance accounts Reviewer the current Accounts documentations in accordance with the predefined checklist and in coordination with compliance and Internal control unite, and report to team head in case OF MISSING documents .
develop a consolidate reports for the conman errors in customers files to be easy for the Management to analyze and takes the corrective actions.
Prepare required reports on due date to meet target dates for assigned tasks to be delivered back on time.
-Follow all relevant department policies, processes, standard operating procedures and instructions so that works is carried out in a controlled and consistent manner day -to-day Management.
-Complies with all revelnt CBE Regulations, Banking law, AML Regulations and internal CIB policies and code of conduct in order to maintain CIB, s sound Legal position and Mitigate any potential Risk.
Reviewer the current Accounts documentations in accordance with the predefined checklist and in coordination with compliance and Internal control unite, and report to team head in case OF MISSING documents .
develop a consolidate reports for the conman errors in customers files to be easy for the Management to analyze and takes the corrective actions.
Prepare required reports on due date to meet target dates for assigned tasks to be delivered back on time.
Follow all relevant department policies, processes, standard operating procedures and instructions so that works is carried out in a controlled and consistent manner day -to-day Management.
Complies with all revelnt CBE Regulations, Banking law, AML Regulations and internal CIB policies and code of conduct in order to maintain CIB, s sound Legal position and Mitigate any potential Risk.
Verify tha all the account opening forms in the customer files (i.e in case the customer maintains more than one account) according to prepare error input sheet.
Ensure the existence and completion of a;ll accounts opening forms and documents in the customers files and that all the man indicated in the mandatory customers basic information along with the errors input sheet fields /contents are indicated in the form.
Develop a consiladted report in due time for the common errors
Mainly Coordinate all the administrative work related to the High Lending Committee, & that all presented case are properly presented and completed with the required concurrence and attachments on weekly basis through the following:
Preparing meeting agenda.
Setting the meeting date/time /place.
Distributing agenda to all committee members.
Word processing of meeting minutes and ensuring signing it by the chairman of the committee.
Follow up on target dates /requirements of the High Lending Committee.
Perform typing and editing of memos, e-mails and correspondence in addition to the necessary follow-ups.
Maintain a list of contacts; internal / external (Telephone number, E- mail.etc).
Receive mail/ couriers and sign receipt and deliver it to the colleagues.
Ensure the sufficiency of all Departments’ stationery, office supplies and relevant forms, control over disbursement of such items for the effectiveness of personal duties.
Maintain bank image during in person/ phone interactions.
Handle the time schedule and follow up on the training course assigned to all department staff..
Handle the department time sheet, absenteeism, vacation and sick leaves.
Perform typing and editing of memos, e-mails and correspondence in addition to the necessary follow-ups.
Operate, a variety of standard office machine, including personal computer and a variety of computer software, phone, fax, calculator, shredding machine, Photocopy machine, mail & filling
Responsibilities:
Assist in putting marketing plane &searching for useful information
Handling, preparing and organizing events.
Preparing daily, weekly and monthly reports for all accounts.
Gather all supporting documents (invoices, receiving, reports, purchase order.)
Responsibilities:
Handling the company Front Office, welcoming guests.
Applications, controlling entrance
Handling phone calls, messages, faxes.
Assisted in conducting surveys with major clients &companies
Handling all correspondence & all secretarial duties.
Solve clients’ problems and fulfill their requirements
AUGEST .1996- 2004: (part time job)
Exhibition Coordinator - ACG& ITE - CICC and OK.Trust
Responsibilities:
Supervise all activities related to Company's participation in events, hospitality, reservations for hotels, booking tickets and social activities including preparation for any signing ceremonies.
Facilitates and supervise COMPANY utilization of resources during participation at the events and manning of exhibition stand.
Supervise stock movements and distribution of giveaway items and gifts.
Arrange and supervise all activities at the reception and on the peripherals of stand during events and exhibitions.
Manage and coordinate all arrangements relating to visit schedules for VIP guests, accompanying them on their visit if required
Responsibilities:
Handling airlines and hotels reservation
Arranging meeting for the managements with the customer
Prepare the customer invoices.
Review petty cash.
Records all the invoices between customers & our company.
Prepare the purchase order.
Gather all supporting documents (invoices, receiving, reports, purchase order.)
Handling selling, general and admin expenses
Supervise all activities related to Company's participation in Exhibition, for hotels, booking, Tickets and social activities including preparation for any signing ceremonies.
Facilitates and supervise company utilization of resources during participation at the events and manning of exhibition stand.
Supervise stock movements and distribution of giveaway items and gifts.
Contact & follow up the client. Manage and coordinate all arrangements relating to visit schedules for VIP guests, accompanying them on their visit if required
Organizing of all logistics pertaining to the event.
Communicating and reporting to stakeholders and suppliers