sheren سلطان

# support and provide superior service via phones, emails, chat and faxes as a receiver and caller
# use questioning and listening skills that support effective telephone communication
# use an effective approach to handle special telephone tasks like call transfer, taking messages, call backs, holds, interruptions, and unintentional disconnects
# understand the impact of attitude in handling calls professionally
# effectively deal with job stress, angry callers, angry callers, and upset customers
# minimizing customer's and escalated complaints through providing professional service & first level technical support for electronics service center
# ensure proper escalation to any unresolved complaints
# apply the elements of building positive rapport with different types of customers over the phone
# apply the proper telephone etiquette to satisfy various customer situations
# apply appreciate actions to effectively control a telephone call
# display ownership to additional tasks as demanded by superiors and meet commitment to customers

Put weekly target and daily plans for sales and service quality

1) performing intermediate duties and support related to branch operational activities and financial service.
2) opening, maintaining and closing of all account types.
3) assisting customers in their selections of various accounts and financial services.
4) processes all new account transactions and cross-selling the bank’s products and services

preparing children's in a preschool ( teaching English / math... etc, )

i have been working as customer service representative (answering calls and helping customers with thier needs and concerns) taking care of front counter area