Sherien Salama

Duties and Responsibilities:

OD Tasks:

• Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.
• Develop & implement the Group’s new organization structure policy and design with Org Charts, Unit Descriptions, Job Descriptions, KPIs & objectives.
• Create and update Job descriptions.
• Assist in setting employee retention and development plans.
• Assist in setting performance appraisal system and supervise the entire process of conducting performance appraisal for employees.

Recruitment Task:

• Develop recruitment strategy including job-posting optimization, recruiting marketing channel development, job board procurement, digital and non-digital employment marketing, comprehensive recruitment campaign planning, talent planning, etc…
• Identify and source appropriate talent for current open roles within the group.
• Develop creative recruitment solutions by evaluating the recruitment sources and online recruitment portal.
• Manage & monitor the recruitment process and life cycle, including initial assessments, screening, calls, interviews, etc...
• Counsel the candidate on corporate benefits, salary, and corporate environment.
• Take steps to ensure positive candidate experience.
• Conduct exit interviews for any resigned employee & try to retain them by support in solving any problem that they are facing.
• Monitor the status changes (promotions, transfers, resignations, retirements etc...), provide required reports as per budgeted & Company’s Manpower Planning Policy.

Personnel & Employee Relations Tasks:
• Manage the personnel team to ensure the full respect of procedures.
• Review and provide monthly reports concerning new hires, resignations, penalties, reallocation and turnover ratio.
• Attend the investigations with the legal department and provide advice with the proper penalty.
• Issue warning letters and advise the managers with the employees penalties then send to payroll for any deductions required.
• Review employees’ files to assure completing of hiring documents and renewal of contracts.
• Monitor and manage good communication protocols for dealing with board members, senior managers and staff to ensure the information delivered is relevant, appropriate and timely, and ensure they are in line with group’s policies and procedures.
• Represent HR department in the Trade reviews and board meetings in front of CEO and Board members in all matters related to the HR activities and team.

Supervision Role:

• Implement company polices and standards.

• Supervise the whole administration & recruitment process to ensure that all requirements are being handled.

• Oversee workflow to continuously improve admin, business development and recruitment procedures and policies to meets needs of work team and/or clients.

• Approve rotation plan, job weight and work volume among recruitment team.

• Monitor results and execution of timetables ensuring adherence to deadlines.

• Train & coach the recruitment & admin staff and improve their soft/hard skills.

• Conduct weekly meeting to monitor team progress, concerns and task assignment.

• Develop creative recruitment solutions and tactics customizing search strategy according to required position.

• Conducts performance appraisal and determine TNA for the staff.

• Preparing training sessions for the team when needed.

• Determine Manpower Plan according to company business needs and do the hiring process accordingly.

Recruitment Duties:

• Handle client's requirements including the whole cycle of recruitment process.

• Write job descriptions or review and edit job descriptions written by others.

• Draw and approve job advertisement and interview schedules according to clients needs.

• Conduct interviews if necessary to allocate the right candidate as well as to monitor and improve interviewing skills of recruitment team.

• Design and approved all kinds of tests (language, personality, IQ, Professional and specialized tests) if needed.

• Approve the short-listed candidates prior to clients' review.

• Conduct reference or background checks if needed, verify credentials and employment histories.

• Analyze workshops outcomes.

• Participate in putting strategies for employment fairs and recruitment events, including promotion material, brochures, banners and further particulars complying with company budget requirements.

• Coordinate with the Visa Processing Department the necessary documents to proceed in issuing visas for selected candidates.

Business Development Duties

• Maintain business relationship with existing and potential clients.
• Monitor the updating of company's website and social media channels.
• Negotiate and execute service agreements / contracts for clients ( Overseas & Local)
• Update periodical reports about business progress and potentials.
• Responsible of all outside contracts related to office (maintenance, security and hotels).

• Liaises with hotels for room, meetings reservations and organising for seminars.
• Following upon sales and reporting to the General Manager.
• Following up with banks L/C & L/G procedures.
• Follow up with logistic companies booking of vessels & shipping the materials and issuing B/L according to L/C.
• Coordinating all sales activities.
• Performing Secretarial duties, Circulation of memos, faxes, emails, customers’ profiles, processing mail.
• Processing efficiently incoming and outgoing information and operations.
• Drafting routine correspondence to enterprises and clients.
• Screening telephone calls, maintaining appointment diary and schedule appointments.
• Supervise Sales team, office boys and reception staff.