Branch Manager
Intesa Sanpaolo
Total years of experience :19 years, 8 Months
. Leading and Managing 2 branches with an EGP multibillion liabilities portfolio and EGP multi millions of Assets. Supervise the day to day operational functions of the branches.
· Perform pre-audits to identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures.
· Be knowledgeable about all deposit, business, and consumer loan products.
· Collaborate in the hiring, training and retention of staff.
· Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions.
· Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc.
· Maintain staff schedules to provide adequate coverage at all times.
· Responsible for growing customer base; consumer and business relationships through internal and external marketing programs. Develop and grow business and consumer relationships.
· Maintain good public relations with customers and the community. Assume community leadership and service responsibilities with focus on Community Reinvestment Act.
· Managing difficult situations with customers and providing them with a resolution, information or additional options. Ensure that quick and proper response to all reasonable customer requests.
· Maintains the highest level of confidentiality with all information obtained.
· Perform as a team member in allocating and coordinating the work flow.
· Be well organized and pay close attention to details.
· Meet expectations for attendance and punctuality.
· Responsible for the general maintenance of the facility. Ensure that all security procedures are strictly followed, branch is operationally sound, and satisfactory audits are achieved.
Leading and managing Azhar Branch; considered to be one of the largest branches in down town with an EGP multibillion liabilities portfolio and EGP multi millions of Assets.
• 13 direct and indirect subordinates across Sales&Service, Business Banking, Operations & Tellers.
• Managing the branch P&L aiming to maximize profits through implementing the best business practices.
• Assign ample strategies to meet the required business plan across Assets and liabilities products( Personal Loans, Auto Loans, Mortgage, Bancassurance, Credit cards, Deposits and Investments).
• Working on maintaining strong bond with the branch’s wealthy clients.
• Establishing superior level of customer satisfaction within area of responsibility.
• Creating second line across all levels within the branch.
• Liaise and facilitate business flow between branch and other supporting areas.
• Ensure having all controls in place, compliance with Emirates NBD/CBE policies and regulations.
• Developed and enhanced the premises overall appearance and internal structure to best suit Emirates NBD image and ensure better work flow.
. Managed a multimillion USD portfolio in investments and fixed deposits.
· Actively solicit high net worth individuals to save and invest through FGB.
· Maintain and enhance relationships with a portfolio of customers, cross selling different bank products.
· Investment and financial consultancy for my clients including but not limited to choosing the most suitable investment option, distribute their wealth among short, medium and long term investments, and assisting in personal financial decisions.
· Monitors attrition and provide personalized services.
· Provide product information and updates seeking to deepen, retain and satisfy profitable relationships.
· Ensure compliance with FGB policies and procedures.
Immediate back up for the branch manager in all operational and sales related issues including but not limited to Sales follow up, tellers, operations and back office.
• Managed a multimillion Egyptian Pounds portfolio in investments and fixed deposits.
• Actively solicit high net worth individuals to save and invest through Emirates NBD.
• Maintain and enhance relationships with a portfolio of customers, cross selling different bank products.
• Coaching and assisting the team of Personal Bankers (officers) in the branch.
• Investment and financial consultancy for my clients including but not limited to choosing the most suitable investment option, distribute their wealth among short, medium and long term investments, and assisting in personal financial decisions.
• Monitors attrition and provide personalized services.
• Provide product information and updates seeking to deepen, retain and satisfy profitable relationships.
• Ensure compliance with Emirates NBD/Central bank policies and procedures.
• Managing a multimillion Egyptian Pounds and USD portfolio of high net worth clients, successfully doubled AUM within less than 2 years.
• Actively solicit high net worth individuals to save and invest through Emirates NBD.
- Responsible For achieving and delivering Branch preset targets at end of year on both personal and Dept. levels.
- Responsible for increasing branch cliental base by conducting in / out door calls to potential clients, coordinating staff sales activities inside & outside the branch.
- Ensure handling and covering all customer service requirements to ensure services Excellency
- Contribute to the profitable growth of the Bank in line with the strategic guidelines and Bank procedures and policies
- Responsible of the Customer Service Area in terms of authorizations, custodies and reviewing all related reports & Business MES /TIA logs….etc.
- Responding to Compliance Dept. requirements in terms of obtaining required approvals for the “special Nature” clients, executing LOB changes with all related documentation required as well as system postings.
- Training & coaching subordinates (Particularly new recruits)
- Follow up with OPS & credit deposits on pending applications.
- Supervising and handling a number of target & marketing and selling different products i.e.: Credit cards, personal loans, Auto Loans, payroll accounts, bancassurance, etc. And doing the rest of the paper work concerning any of my clients.
- Handling all clients’ complains and all inter-branch transactions.
- Maintain excellent customer relations and required negotiation skills to serve the Privilege banking customers of the branch.
: Identifies, acquires & grows a base of retail customers in order to meet business objectives. Nurtures the growth of long-term business relationship with target retail customers by providing them with substantial added value and providing world-class financial products / services. Overall application of the customer service support functions and correspondence unit. Handling all customer related inquiries & complaints in a timely manner & as per service standards.
-Responsible for all functions related to the maintenance of customers’ accounts as well as documentation custody.
-Responsible for opening new accounts for new customers after ensuring that
All the required documentations are in place along with the Approved
Checklists.
-Monitoring discrepant and not received customers’ documentation and
Make full report to the branch managers.
-Handling Personal Bankers complains and inquires.
-Make full reports with the all the changes in the account status.
-Back up for the sanction head.
-Banks’ systems knowledge:
-Dealing very well with the system used in the bank for all products "time deposits, Loans, current & saving accounts" with professional awareness of system manuals & parameters.
-Overdraft Facility processing:
-Responsible for review and processing of overdraft facilities.
-Responsible for processing of OD terminations & renewals.
-Monitoring and reporting of any unauthorized transactions.
-Responsible for processing personal loans.
2003-2004:Bachelor of Commerce, Ain Shams University, Faculty of Commerce-English Section, Grade:Goo