Export Advisor
Saudi Ceramics (KSA).
Total years of experience :11 years, 10 Months
Business Expansion:
• Expand the business horizontally by acquiring new customers and entering new markets.
• Expand the business vertically by introducing new products and services, fostering growth with existing customers.
Market Analysis:
• Conduct market analysis for both current and potential new markets to identify opportunities and threats.
Sales Management:
• Achieve monthly sales targets set by the administration.
• Maintain comprehensive customer records to identify valued buyers and implement strategies for customer retention.
• Monitor and adapt to new specifications and requirements in each target country.
Contract and Forecasting:
• Prepare annual contracts for each customer to establish long-term relationships.
• Develop sales forecasts for each target country to guide strategic planning and resource allocation.
Representation and Communication:
• Represent the company abroad, serving as a liaison between the company and international clients.
• Inform both new and existing customers about the companys portfolio of products and services.
Negotiation and Sales Process:
• Negotiate sales offers and persuade customers to make purchases through effective communication and negotiation.
• Ensure adequate inventory levels are maintained to fulfill customer commitments and address any shortages promptly.
Customer Relationship Management:
• Contact new and existing customers regularly to understand their needs and preferences.
• Prepare and submit pro forma invoices with initial signatures to initiate the sales process.
• Generate and print invoices using the companys system for accurate billing and record-keeping.
Logistics and Follow-Up:
• Coordinate shipping logistics with customers, ensuring timely delivery through appropriate transportation channels.
• Follow up with customers to gather feedback after goods have been received, addressing any concerns or issues promptly.
• Monitor and track progress toward sales targets with each customer, adjusting strategies as necessary to ensure achievement.
Customer Account Management:
• Handle customer accounts and ensure all inquiries are followed through until resolved satisfactorily.
• Effectively manage large volumes of daily written communication and incoming calls, including order entry and daily management of customer orders.
• Provide prompt responses to customers inquiries to maintain high levels of customer satisfaction.
Supply Chain:
• Follow up with the supply team to ensure timely order fulfillment, maintaining consistent communication to avoid delays.
• Select suitable vessel dates based on shipment availability to optimize delivery schedules and minimize lead times.
• Prepare dispatch schedules for all major accounts, coordinating logistics efficiently.
Market Planning and Expansion:
• Plan market visits to sustain current business relationships and explore opportunities for acquiring new customers.
• Identify and open new markets to expand the companys reach and diversify revenue streams.
• Stay informed about new mega projects in sales regions and follow up accordingly to capitalize on potential opportunities.
Customer Account Management:
• Handle customer accounts and diligently follow up on all inquiries until resolved to the customers satisfaction.
• Manage large volumes of daily written communication and incoming calls, including order entry and customer order management.
• Provide prompt and accurate responses to customers inquiries using appropriate methods and tools.
Supply Chain Coordination:
• Follow up with the supply team to ensure timely order fulfillment, maintaining close communication to prevent any delays.
• Select suitable vessel dates based on shipment availability to optimize logistics and meet customer requirements.
• Coordinate with forwarders and prepare for the execution of shipments from worldwide shipping platforms.
Logistics and Documentation:
• Prepare dispatch schedules for all major accounts, ensuring efficient and timely delivery of goods.
• Handle invoicing and prepare all necessary export documentation accurately and in compliance with regulations.
• Electronically submit and collect certificates from the chamber of commerce as required for export processes.
COCA-COLA EGYPT). (EG)
Sales and Business Development:
• Approach new customers proactively to achieve sales targets and expand the customer base, identifying and capitalizing on new business opportunities.
• Prepare quotations for potential customers, supported by samples, if necessary, to attract new business and drive revenue growth.
• Prepare Proforma Invoices for customers to facilitate the receipt of purchase orders and streamline the sales process.
Market Analysis and Project Management:
• Follow up on new mega projects in sales regions to capitalize on potential opportunities for business growth and expansion, staying ahead of market trends and competitors.
Financial Management:
• Follow up on due payments from customers and ensure timely collection to maintain healthy cash flow and financial stability.
• Monitor stock status closely and respond appropriately to ensure on-time deliveries and prevent stockouts, optimizing inventory management processes.
Shipping and Logistics Management:
• Manage all shipping documents for major accounts such as Coca-Cola, Heineken, and Diageo to ensure compliance and smooth transportation processes.
• Select appropriate vessel dates based on shipment readiness to optimize delivery schedules and meet customer requirements.
• Prepare dispatch schedules for all major accounts to ensure efficient handling and timely delivery of goods.
• Communicate with third-party logistics providers to address any issues or concerns regarding shipment delivery, ensuring smooth operations and customer satisfaction.
Business Management:
• Coordinate with subcontractors to procure all raw materials, equipment, and labor required for the sites operations.
• Negotiate contracts and agreements with subcontractors to ensure favorable terms and conditions for the company.
• Monitor subcontractor performance to ensure adherence to project timelines, quality standards, and budgetary constraints.
• Address any issues or concerns raised by subcontractors promptly to maintain positive working relationships and minimize disruptions to operations.
Financial Management:
• Manage invoicing and payment processes for all subcontractors, ensuring accuracy and timeliness in billing and collection.
• Monitor subcontractor invoices closely to verify services rendered and approve payments in accordance with contractual agreements.
• Follow up with subcontractors to resolve any billing discrepancies or outstanding payments promptly.
Sales Management for Residential Projects:
• Develop and execute sales strategies to promote and sell new residential projects in Cairo, Giza, Sokhna, and North Coast regions.
• Conduct market research to identify potential buyers and understand their preferences and needs.
• Create compelling marketing materials and presentations to showcase the features and benefits of the residential projects.
• Establish and maintain relationships with real estate agents, brokers, and potential buyers to generate leads and drive sales.
• Organize and conduct property tours and open houses to attract potential buyers and showcase the value of the residential projects.
• Negotiate sales agreements and contracts with prospective buyers, ensuring favorable terms for both parties.
• Provide excellent customer service and support throughout the sales process, addressing any questions or concerns from buyers.
• Collaborate with internal teams, such as marketing, finance, and legal, to ensure smooth and efficient sales transactions.
• Monitor sales performance and market trends to identify areas for improvement and adjust strategies accordingly.
Bachelor's degree in Trade Logistics & International Transport Managment-English Section College of International Transport & Logistics Major Logistics &Supply Chain Management