Senior Manager - D365 Operations & Support
IHS Towers
Total years of experience :23 years, 11 Months
• Plan and manage projects, including assessing and sourcing resources required, tracking and reporting progress for new markets’ internal project roll-out.
• Design, develop and implement the ERP as well as other integrated applications.
• Establish baseline costs and performance metrics to assist finance initiatives, operational effectiveness for operating units.
• Work with Sarbanes-Oxley act (SOX) committee for system compliance challenges
• Allocate and rotate internal resources to cover different time zones, UK, Nigeria, Zambia, Ivory Coast, Cameron, Rwanda, United Arab Emirates, Brazil, and Kuwait.
• Participate in integration design and enhancement with the OneStream financial reporting solution.
• Accountable and responsible for project planning & delivery, budgeting, and governance with cooperation with PMO.
• Release management for Internal major Change requests.
• Perform Master data and historical data analysis and identify enhancement opportunities.
• Participate in and monitor documentation effort and building system organization repository.
• Lead requirements elicitation session for change requests on the system or business process improvement proposals
• Manage and lead the Internal support team consists of 9 consultants who act as first-line support.
• Validate D365 change requests proposed by businesses to accommodate IPO requirements.
• Facilitate and verify all D365 support incidents through organization ticketing system (SysAid)
• Process and assign support tickets till reaching out to a resolution, workaround, or change request.
• Support enterprise architecture team to integrate business requirements into a system solution.
• Collaborate with the Microsoft partner team for new functions implementation and system enhancements, including test scripts validation, master data samples preparation, and module configuration.
• Design and communicate use cases for business users to perform system testing on Gold Build environment before system upgrade and CRs deployments.
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• Implementing change management strategies, ensuring stakeholders and teams are trained and adjusted to the new process
• Coordinate release management with change manager for system upgrade and customization deployment
• Analyze support tickets and propose process improvements and system enhancement.
• Streamline the month-end and year-end closing process with the team and business leads, monitor documentation effort, and build system organization repository.
• Develop and maintain strong working relationships with key stakeholders/users at all levels to understand their business drivers and work with the systems analyst to understand requirements and deliver/promote technical solutions as appropriate.
• Contribute to global template project for unified process across all entities. • Support Establishing appropriate internal controls and project governance
• Conduct elicitation sessions and workshops for requirements gathering analysis, documentation, prioritization, and confirmation.
• Prepare Functional requirements document (FRD), Functional design document (FDD), and utilize knowledge to guide the customer during the fit-gap assessment, identification, and documentation.
• Perform customization\integration analysis and supported developers to ensure designs and specifications will result in high-fit, high-quality development.
• Run Conference room pilot (CRP) phase, Performed\supported user acceptance testing activities (UAT), and system integration testing (SIT)
• Support customer during master data and opening balance preparation, workflow chart and design, and use case preparation.
• Perform end-user training and training material preparation.
• Execute master data, historical data, and opening balance migration.
• Conduct system cut-over, go-live, and post-live support.
• Contribute to all pre-sales activities, which include providing presentations and RFP replies.
• Create Project schedule, project management plans, and maintain project documentation.
• Project scope Identification and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Manage the relationship with the client and all stakeholders and maintaining relationships with third parties/vendors.
• Lead functional and technical consultants on larger projects and assure successful engagement while providing mentorship and guidance. • Supporting design and execution of the implementation process, including business requirement gathering, process documentation and solutions design
Analyze Business requirements, prepare Functional requirements document (FRD), Mapping customer business requirements with MS Dynamics functionalities and prepare functional designs Document (FDD).
Provide support for master data preparation, Opening balance and design and Prepare work flow charts if required.
Prepare user’s training manual and provide training to system users.
Perform user acceptance testing activities (UAT). Provide support for application testing and workshops.
Provide support for master data preparation and upload. Handle system set-up, modules configuration and Data Migration Support.
Provide pre-sales and bid support as required.
Prepare all required documents to follow the status of the project.
Implement Microsoft dynamics AX and GP in multiple companies and multiple locations environment.
Provide support for application testing and workshops.
Provide support for master data preparation and upload.
Provide support for opening balances preparation and Upload.
Performed full business analysis for the current business processes in order to re implement the ERP and prepare Functional requirements document.
Map customer business process and requirements with MS Dynamics functionalities and prepare functional designs Document (FDD).
Manage functional Consultants and technical Consultants within the project team.
Implement Microsoft dynamics GP in multiple companies and multiple locations environment following Microsoft Sure Step Methodology.
Provide support for application testing and workshops.
Provide support for master data preparation and upload.
Provide support for opening balances preparation and Upload.
Gather the initial requirements and translated them into functional specifications.
Map customer business process and requirements with MS Dynamics functionalities and prepare feature mapping Document.
Identify gaps between Customer requirements and Dynamics GP standard functionalities and prepare gap analysis report accordingly.
Setup and configure new companies in a test environment.
Provide support when clients are ready to go live with their new GP System after testing has been completed.
Accounting support as needed
Participate in implementation of Fourth Shift financial modules as
an internal ERP Solution.
Record all daily transaction on Fourth Shift application and Update
Inter-company account between MENA and H.Q in UK.
Prepare and document of daily journal entries and Provide
insightful assistance to Finance Manager in preparing the budget.
Monitor cash and Bank Accounts and handle bank reconciliation
activities.
Prepare revenue recognition reports and Manage payroll
processing and worked with tax authorities.
Maintain accounts payable & Receivables and Work with external
auditors and discussed all required adjustments.
Prepare monthly, quarterly, annual financial statements and all
entries and adjustments related to year-end closing procedures.
Act as second line support for customers open tickets and provide
user training on financial modules.
Help Principle consultant during gap analysis and system design.
Business process documentation.
• Preparation and documentation of daily journal entries
• Monitor cash and bank Accounts
• Update and maintain accounts payable & Receivable