Project Manager
Fingerprint Consultancy
مجموع سنوات الخبرة :10 years, 2 أشهر
Responsibilities:
▪Managing key client projects to achieve long-term success.
▪Coordination and completion of projects on time within budget and within scope.
▪Oversee all aspects of projects.
▪Set deadlines, assign responsibilities, and monitor and summarize the progress of the project.
▪Manage resources assigned to his projects for best utilization.
▪Prepare reports for upper management regarding project status.
▪Work directly with clients to ensure deliverables fall within the applicable scope and budget.
▪Coordinate with other departments to ensure all aspects of each project are compatible.
▪Handle project documentation and invoicing. Clients
▪Ministry of Health, KSA
▪Ministry of Education, KSA
▪Bank Saudi Fransi, KSA
▪Capital Market Authority, KSA
▪Real Estate Development Fund, KSA
▪Tabadul, KSA
▪SABIC, KSA
▪Vodafone, Egypt
▪Alinma Bank, KSA
Achievements;
%60 business expansion with big food delivery client within GCC, due to the huge success of initial business delivery, implementation, and transition with tight lead-time.
Managed to implement and deliver business for one of the biggest shipping & logistics clients in GCC within 4 weeks instead of 12 weeks (normal lead-time for new business implementation) which led the client to expand the business even more within the first few weeks.
Analyzing current client’s profile requirements against actual operation data/history, and based on the results suggested a more suitable profile that was both cheaper and faster to acquire.
The above helped lessen the impact of the overhead cost of a closed account by 15%.
Managing a non-call center business unit project implementation successfully for one of the biggest telecom clients in GCC. Resulting client requesting a 150% expansion of the business.
Raya Star employee 2019.
Develops project plan and identifies tasks required to reach the design and output objectives
Set authority levels and determines the responsibilities of the design and development team
Identify client requirements taking into consideration statutory and regulatory requirements and incorporates these into the design of the system
Monitors and reviews design and development activities, participate in the verification and validation process
Follows up and reports on the project’s progress during the design, test, and approval phase
Coordinates with the sales, HR, Operations, IT, and Quality to implement project tasks as per the plan
Follows up on the project after the operations start for a period of time that is double of the implementation phase
Conducts regular meetings with clients to present and review business results
Analyses customer business cycles and requirements per the project scope of work and applies necessary technology to support such processes
Conducts improvement opportunity analysis on all assigned projects to maximize RCC service offering and provide value-added to clients
Applies qualitative analysis of project operational processes
Prepares presentations and technical material covering RCC services, technical details, and operational processes
Implements needed CRM (Seibel, Access, Excel) application as required by the project
Establishes and maintains project manuals for assigned projects
Performs other related duties
First branch in Egypt Before operation Phase:
▪Main role is budget control and follow up with contractors and issues related to infrastructure construction (Air-conditioning, power plans, cabling, Electricians, Painters, Plumping, etc)
▪Dealing with different vendors (Computers, Network, IT related equipment's, Internet and phone lines, power generators, UPS, office furniture, Kitchen and toilets accessories and appliances) to rebuild the infrastructure and decorate the place to comply with HQ in KSA plans and vision.
▪Integration, installation and validation of IT equipment while coordinating with the IT dep in HQ to connect Cairo site to other sites in KSA.
Rebuilding the Infrastructure from scratch (Cabling, Domain, Gateway, DNS, DHCP, Firewall, Active Directory, File Server, Mail Server, and VPN) using Windows Server 2012 R2, pfSense, and Kerio Connect.
Building an IM server using Openfire.
Building Helpdesk ticketing system using Spiceworks.
Act as the primary technical escalation point for the Helpdesk team.
Work alongside the Helpdesk team as a technician when needed or during busy periods
Guide and assist the Helpdesk team in resolving complex user issues that they cannot resolve themselves
Provide guidance to, prioritization for, and day-to-day management of the Helpdesk
Ensure all tickets are reassigned from the general desktop support queues to specific team members or departments
Manage and design the overall set-up and installation of Windows and Macintosh workstations, laptops, iPads and peripherals, leveraging systems to provide inventory, management, and software distribution
Manage support documentation, both internal and employee-focused
Support audio/video for meetings, conference rooms, and company events for internal business units and external partners.
Provide day-to-day supervision and management of directly assigned Helpdesk team. Ensure that Helpdesk team have a clear understanding of performance expectations, that they are properly trained and that they have access to all the tools and resources they need to perform at high levels of productivity and efficiency.
Assist in developing IT strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, and anticipating requirements
Maintain quality service by enforcing and maintaining organization standards
Maintain staff by recruiting, selecting, orienting, and training employees; maintain a safe and secure work environment; develop personal growth opportunities.
Other duties as assigned.
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