Operations Director
Avis rent a car
مجموع سنوات الخبرة :15 years, 5 أشهر
Highlights:
• Played a key role in executing over 40 workshops relating to three different projects with regards to doping the overall lead-times and cost thus improving the quality of the OEE ‘Overall Equipment Effectiveness for 4 plants’ Implement TPM ‘Total Productive Maintenance‘ for 3 Plant with the reduction of 20% downtimes.
Key Responsibilities:
• Actively exploring opportunities to promote company's goals/image. Investigating client business requirements, participating in implementation of selected solutions of various business models.
• Identifying and analyzing core business processes thus devising, implementing policies to improve the performance measures including lead times, cost and quality.
• Efficiently networking extensively with leading companies to increase business potential in different industries and proposing respective action plans to generate additional business.
•Providing technical support obtained from the automotive field justify that lean management ‘Toyota Way ‘philosophy functions for administrative processes and production process.
• Implementing lean management to yield process efficiencies, material cost reductions to achieve organizational objectives.
• Providing market analysis and business planning input to firms for formulating key business strategies, developing business with existing/new clients, assisting commercial development of products/technologies.
• Attending and executing wide range of lean workshops for various topics inclusive of value stream analysis supplier to customer chain, reduction of the working capital ‘cash to cash, business transformation, process engineering, demand analysis, product costing, lean plant and office layouts, TPM ‘Toyota productive maintenance, OEE overall equipment effectiveness, TPS ‘Toyota production system, complex process mapping, production capacity analysis, kaizen ‘continuous improvement activities.
Inducted as After Sales Field Operations Manager and worked up the hierarchy to merit promotion to the position of After Sales Manager.
Designation Chronology:
• April 2011- October 2011: After Sales Manager
• May 2010- April 2011: After Sales Field Operations Manager
Key Responsibilities:
• Devised/implemented an integrated range of innovative PR concepts/strategies to build a competitive brand image aligned with the company vision and mission.
• Spearheaded market studies to identify competitors and developed strategies to counteract the potential business threats, business performance assessments, trends and other information as appropriate.
• Continuously evaluated and identified opportunities to drive process improvements that positively impact customer experience.
• Conducted market research, competitor analysis to ascertain feasibility of new projects planning for after sales department and devised appropriate business plans to maximize market share/profits.
• Formulated and controlled the budgetary process for all departments, established/ met company objectives through training and motivation of employees.
• Developed and implemented sales plans to accommodate division/corporate goals. Directed sales forecasting activities and set performance goals accordingly.
• Summarized the standard KPIs implementation and services to ensure compliance with organizational standards and guidelines.
Highlights:
• Actively participated with after sales team in achieving best after sales improvement in the year 2010 (ISUZU).
• Played a fundamental role in improving technician efficiency from 20% to 65% and improved the utilization to reach 87%.
Key Responsibilities:
• Scrutinized business KPI’s and augmentation of decision making that will have a positive impact on guests services, staff loyalty program, shareholders profits, public relations and for the company's bottom-line and quality of service.
• Designed process mapping implemented manufacturer standards through break down of all operations for the smooth functioning of the organization.
• Facilitated effective communication between various departments and senior management thus proposed corrective measures to ensure compliance to the approved plan.
• Identified customer requirements and strategically marketing suitable solutions. Oversaw product development process and ensured proper after sales support to all clients.
• Drafted field operation report of the project and submitted it to the upper management to keep them abreast of all onsite developments of the project.
• Kept abreast with market trends to formulate long/short term sales strategies for enhancing organizational revenues.
Highlights:
• Successfully launched 2 lean layout of Mega service workshops for ‘Hino and Daihatsu’ with the equipment and manpower planning and hiring.
• Instrumental in launching the one-hour express maintenance service to achieve a new record of 45 minutes
•Played a pivotal role in supervising Daihatsu Award program activities and communicate results to DMC
• Played a dynamic role in designing new 3s facilities from scratch
Key Responsibilities:
• Established and devised after sales activities as per DMC standards to boost customer loyalty to Daihatsu brand by delivering a superior level of service and convenience to customers.
•Reviewed and monitored the performance of every part/service dealership and motivated them to achieve and surpass the organizational targets.
• Planned and managed after sales dealer’s development programs and service marketing activities and provided the best after sales services to the customers according to organization policies and procedures.
• Efficiently appealed for DSM certification from DMC to DM branches and authorized dealers thus developed and executed DMC programs pertaining to after sales business development.
• Monitored the team’s performance and motivated them to reach targets thereby accumulated CSI reports to recommend counter-strategies for potential business threats.
• Planned and executed warranty and technical reporting training sessions for new product model knowledge trainings thus transcend company cultures to postgraduates in coordination with human resource to strengthen the organization.
Previous Professional Experience:
• Jan 2008 - Jan 2009: Quality Assurance Supervisor, Daihatsu, Cairo, Egypt
• October 2005 - Jan 2008: Warranty and Technical support Engineer, Daihatsu, Cairo, Egypt
• Nov 2004 - October 2005: Service Advisor and workshop supervisor, Alfutaim Motors 'Honda Dealership', Cairo, Egypt
• Dec 2003 - Nov 2004: Mobile Service Department Coordinator, Toyota Obour 'Toyota Sub Dealer', Cairo, Egypt
• July 2003 - Sept 2003: Service Advisor, Arab Mechanics Company 'Renault Dealer', Cairo, Egypt
Key Project to Credit: • Commercial Vehicle Chassis and Suspension Design Other Training and Certifications: • Renault service center in Cairo (EIM) kattameya, Cairo • Mercedes-benz service center, Abu Dhabi, UAE • General motors service center, Abu Dhabi, UAE • Toyota Egypt service center, Cairo, Egypt • Honda OJT course, Cairo • Certified Honda Technician / Diagnosis Tech • Daihatsu Misr: Body and Paint basic skills • General Job Technician • Hino New Models Training • Inventory Management • English Courses at CACE (AUC), Cairo • Sales course (Al Ahram institute), Cairo • Financial for none financial course, Cairo • PMP ‘project management professional’ brisk consulting group