sherif fathiy محمود, IT Technical Support

sherif fathiy محمود

IT Technical Support

Concrete factory

البلد
مصر - القاهرة
التعليم
دبلوم, Computer Department
الخبرات
23 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :23 years, 5 أشهر

IT Technical Support في Concrete factory
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ أكتوبر 2014

Administer servers, desktop computers, printers, routers, software deployment, security updates and patches.
Managing and configuring the Windows/Intel environment, including the following: Windows Server 2003, 2008, Windows XP & 7, 8, Active Directory, DNS services, ISA and TMG 2010 etc
Diagnose, monitor and install software and perform tests on computer equipment and programs
set up computer equipment, schedule maintenance and teach users to use programs
Maintain network facilities in individual machines, such as drivers and settings of computers as well as printers

IT technical support في ARKADIA Mall
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ يناير 2006

* Supporting, configuring and administering desktop, LAN, Systems and Telephony system at the location.
* Monitor and optimize network services for availability and performance; Maintain network monitoring systems
* Set up new networks from cabling to configuring server and workstations
* Maintenance and troubleshooting computer systems and solving end users problems in a daily basis
* Tel-connections troubleshooting (frames work).
* sound system and video wall troubleshooting

Computer Technical support في Cascada Real Estate Development
  • مصر - القاهرة
  • فبراير 2008 إلى أكتوبر 2008

Part-time job

* Install, configure and manage server hardware, network hardware and network operating systems
* Troubleshoot and resolve the computer hardware problems
* Responsible for the computers hardware purchases

Computer Technical support في E.C.E.T.A
  • مصر - القاهرة
  • يناير 2002 إلى يناير 2006

✓ Handled Technical support for network and computer hardware
✓ Installing new system and attaching them to the network
✓ Implement system back-ups and data recovery

Operator-Tel في ARKADIA Mall
  • مصر - القاهرة
  • يناير 2001 إلى يناير 2002

✓ A good tel-operator that has all the skills of directing a good conversation understands and achieves all my guest demands.
✓ Good operator of sound system and house music control and also video walls or any kind of big screens

الخلفية التعليمية

دبلوم, Computer Department
  • في Technical institute Diploma
  • يونيو 1999

1997-1999 Technical industrial institute "Cairo" * Computer Department. * Grade "Good"

Specialties & Skills

Computer Hardware Troubleshooting
End User Support
Router Configuration
Cisco Switches
CABLING
MAINTENANCE
NETWORK MONITORING
TECHNICAL SUPPORT
TELEPHONY
WORKSTATIONS
Installation, configuration and administration of Cisco switches, routers
Configure and verify basic WAN serial connections including serial, Point-to-Point and Frame Relay
IP Addressing & Services – Access Control Lists, NAT/PAT, DHCP, NTP, DNS
configure, verify, and troubleshoot enhanced switching technologies such as VLANs, trunking, inter-V
Configuring and verifying Interior Routing Protocols - RIP, EIGRP, OSPF
Network troubleshooting

اللغات

العربية
متمرّس
الانجليزية
متوسط

التدريب و الشهادات

Professional Diploma in Technical support (الشهادة)
تاريخ الدورة:
February 2003
صالحة لغاية:
May 2003
CCNA academy -- CISCO ID CSCO12277486 (الشهادة)
تاريخ الدورة:
January 2012
صالحة لغاية:
March 2012