Technical Support Engineer
Rashideen Egypt for Trade Company
Total des années d'expérience :5 years, 9 Mois
Rashideen Egypt for Trade Company. (From 29/4/2011 Till now)
( Cadbury & Kraft foods & Reckitt Benckiser and Bel Distributer)
Technical Support Engineer.
• Installing and administrating Windows Servers
• Implementing, and administrating computer networks.
• Identify hardware, software and user issues.
• Interacts with programmers, business users and software vendors to troubleshoot installation and implementation issues.
• Managing and troubleshooting hand held problems.
• Provide technical support and maintenance of installed applications software and handle
multiple technical issues in an organized and competent manner.
• Work from a helpdesk, providing resolution via phone and/or remote control software.
• Solve urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Work and communicate with external and internal staff at all levels.
BIC Electronics, Environment & Energy. (From 11/2006 to 4/2011)
Agent for Total Company (France)
Agent For Steca Company (Germany)
Project Engineer:
• Technical support, System Designer and installer.
• Projects:
• Mobinil.
• Khalda Petroleum Company.
• East Gas Company.
• Qarun Petroleum Company.
• Mobi-Serve Company.
• Giza System Company.
• Systel.
• Seavin.
• Invensys (Foxboro)
• Gasco Petroleum Company.
• Petro Shahd Petroleum Company.
• Faculty of Engineering Modern Academy, Communications and Electronics. Dept Certified with Project Degree Excellent. Project : • Graduation Project: CDMA IS-95 FORWARD CHANNEL. (Within a group). • Power Supply designing and installation. • Indoors audio system: involved in wiring and distribution of speakers with multi amplifier system. • Learned How to deal with VHDL programming language.