Emirates airline: Flight attendant services
Emirates
مجموع سنوات الخبرة :8 years, 11 أشهر
Responsible for the safety and comfort of passengers.
Doing routine safety checks before take off.
Attending pre-flight briefings.
Dealing with high-net worth individuals in a professional and mature manor.
Making sure that the aero plane is clean and tidy before passengers come on board.
Demonstrating to the safety procedures to follow in an emergency situation.
Contributing to a customers in-flight experience.
At the end of a journey completing a flight report recording any incidents.
Promoting the sale of duty-free products.
Serving meals and drinks to the passengers throughout the flight.
Dealing with difficult passengers & situations politely but firmly.
Investigating a nd tr ou bl esho oti ng c ust om er s er vic es s uc h as M A N, W A N, Ri v er bed devic es, LA N, WL AN, Security, IP T and Voice services.
R ef er t o ex p er t team and V endor s for extende d supp ort related to S ec ur it y devic es lik e Proxies and f irewalls, D HC P services, c isc o u nifie d ca ll ma n ag er s f or I P
Tel ep h o ny, R N A S and R a di us servers.
Refer connections to local provider and follow up with the m.
Dispatch and guide filed engineers during their intervention at custo mer site.
Cr e at e an d u pdat e R e por ts on Dail y/ W e ekl y bas is.
Att en d ser vic e r evi e w c onf er e nc e c all whic h i n vol ves c ust om e r an d Or a ng e
m an a g em e nt to track the operation progress .
H an dl e and m an age c ustom er esc al ati ons.
M o nit ori n g t e am KPI s a nd e n s ur e t h at c a se e xc e llenc e is me t.
007.
Acted as a maintenance engineer within theMaintenance and
Customer Support Department.
Installing Canopy Systems, Mesh Networks.
Building Publicand Private Networks usingtwo way radio devices.
Respondingto customer inquiries and corrective maintenance.
Work Experience
Orange business services, Egypt Major Service Center, Customer Services & Operations (2010 - 2014)
Shift leader on duty, Incident management specialist for diamond customer
Philip Morris International, dedicated network support desk.
Duties & responsibilities :
Investigating and troubleshootingcustomer services such as MAN, WAN, Riverbed
NGN, CDMA, and GSM Principles training.
B ac hel or of E n gi neer i ng, Ai n Sh ams Uni ver sit y, Cai r o, Eg ypt, 200 7 Maj or: El ec tr oni cs an d El ectric al C o m m unic ati o n Gr ad e: G o od