IT support Specialist
The British University In Egypt
Total years of experience :17 years, 5 Months
Problem Solving, Presenting Technical Information, Process Improvement, Software Maintenance, Software Testing, Network Design and Implementation, Load Balancing and Scalability, Vendor Relationships, Software Performance Tuning, Network Performance Tuning, Database Performance Tuning
installing and configuring computer hardware, software, systems, networks, printers and scanners
•planning and undertaking scheduled maintenance upgrades
•setting up accounts for staff, ensuring that they know how to log in
•solving password problems
•talking to Academic and Admin staff and computer users to determine the nature of any problems they encounter
•responding to breakdowns
•investigating, diagnosing and solving computer software and hardware faults
•repairing equipment and replacing parts
•supervising junior IT and technical staff
•obtaining replacement or specialist components, fixtures or fittings
•checking computer equipment for electrical safety
•maintaining records of software licenses
•managing stocks of equipment, consumables and other supplies.
• My responsibility is to design, handle and upgrade the IT department for our
comps .
• Plan the design of the local network infrastructure & WAN connectivity and backup solutions and kind of services in the main office and new branches to serve the system cycle.
• Plan new upgrades to handle the increase in traffic & low performance
in the network according to the growth of the increase of clients and employees.
• Managing & Troubleshooting the Network Phone System 3com NBX
1- Helping academic and administrative staff with various computer problems and answering questions. The assistant must be patient and considerate; assistant should be proactive not having to wait for problems to arise to fix them.
2- Creating new accounts for users, installing new software and maintaining any hardware or software within the university.
3- Assisting with various issues that may arise, such as e-mail problems, software issues, virus problems, etc.
4- Performing tasks given to them by the IT team or other computer related assignments given to them by faculty members; such as burning CDs, moving computer equipment or installing software packages
CPD stands for Continuing Professional Development. It refers to the process of tracking and documenting the skills, knowledge and experience that you gain both formally and informally as you work, beyond any initial training. It's a record of what you experience, learn and then apply. The term is generally used to mean a physical folder or portfolio documenting your development as a professional. Some organisations use it to mean a training or development plan, which I would argue is not strictly accurate. This article is about CPD as a process of recording and reflecting on learning and development.
CCNA 1, CCNA 2 , CCNA 3 and CCNA 4 from Cisco academy at the British University in Egypt
1- Core Hardware Third Edition (for more details about Knowledge and Skills for this certification, review the attachments). 2- Operating System Technologies (for more details about Knowledge and Skills for this certification, review the attachments).
Hardware and Operation System Maintenance with total training hours (300 Hrs).
Computer Courses carried out by Computer SCIENCE Information Technology: - Ms - Windows XP - Ms - Word XP - Ms - Excel XP - Ms - Access XP - Hardware - Internet
graduation Degree is (Good).
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