Branch Manager HSBC Egypt
HSBC
Total years of experience :17 years, 4 Months
From July 2012 till present.
Branch Manager HSBC Egypt
To have direct responsibility for the delivery of the RBWM Plan to develop a best in class Premium business, enhancing and shaping the customer experience while maintaining a balanced approach to risk. The role purpose is to lead, coach and manage a branch team to ensure delivery of the AOP.
• To create a retail environment where Managers and staff maximize sales and income opportunities whilst providing excellent service quality.
• Ensure sales floor management (SFM) is effectively run within the branches.
• Maintaining the levels of operational integrity prescribed by the banks procedures manuals
• Closely managing and driving the individual and collective performance of branches within the job holders responsibility
• Business Development - Developing a customer contact strategy based upon a good understanding of the local market and customer base and competitor activity. Being an active member of the business community as a representative of HSBC.
• Identifying development potential within the branches to guide individuals to maximize their potential.
• To perform at the best of abilities, any other tasks or assignment requested by my manager to support overall the business requirements.
From March 2008 till June 2012
Sales & Services Manager HSBC Egypt
To assist the Branch Manager to plan, direct, control sales & services, Specifically, to lead RBWM, teams and exceed targets set for the segments, and to ensure excellent quality service is provided and cross sell opportunities are maximized. While maintaining the required controls.
To support the Retail Branch Manager in the delivery of customer driven service & sales, efficiency of service capability, operational quality and control of costs to meet the branch plan. This will be achieved by continually improving the standards of customer driven behavior and by delivering a robust service and sales culture through the following.
• Establishing and maintaining the highest standards of service quality.
• Customer contact management.
• Ensuring sales floor management (SFM) is effectively run within the branch and is an integral part of branch operations.
• Monitoring and controlling all operational matters.
• To perform at the best of abilities, any other tasks or assignment requested by my manager to support overall the business requirements.
• Information Security Risk Awareness October 2011.
• Business Continuity Awareness July 2011.
• Anti- Bribery & Corruption April 2011.
• Sanctions Awareness July 2011.
• Operational Risk Awareness May 2010.
• Information Security Risk, Privacy & Data Protection Awareness October 2009.
• Six Sigma Yellow Belt March 2009.
• Accreditation course, at HSBC training center, September 2004.
• Supervisory Skills, at HSBC training center, March 2003.
• Sales of Special Banking Products, HSBC training center, March 2002, Cairo.
• Overview of the treasury function & products, presented by: Vic turner BTW "Business solutions Limited" Mar 2000. At the Banking institution CBE.
• Foreign Exchange Trading at GRONDEX CO. with DELEGATE worldwide brokers April 1999.
• Introduction to Internet at the IBM Authorized Education Center, Oct 1998.
• Certificate of Application of International Accounting Standards on Banks Financial Statements in Mostafa Shawki & Co Deloitte & Touche Dec 1997.
• Evaluation of Potential Investment at the IBM Authorized Education Center Aug 1996.
• Computer Courses at the IBM Authorized Education Center Concerning MS-DOS, Microsoft Windows and Microsoft Excel Jul 1996.
From April 2002 till February 2008
Supervisor, HSBC Egypt
Act as a supervisor at the Remote Distribution department; planning, tracking performance to achieve targets by coaching, daily briefing, Motivating, providing advices and leads for the entire team thus, Facilitate exchange of information and leads with other teams. Creating respected data bases to enhance levels of services provided by the group to meet our customer's variable needs, in order to maintain a mutual intimate relationship.
Acts as a custodian of schedules acted upon by Head Office, daily positions of branches. Estimating the daily liquidity ratio and monthly average, Reserve ratio, responsible of consolidation of interest received and paid for all branches to achieve the net interest income. Preparing consolidated schedules indicating deposits and loans for branches to be submitted to the Central Bank of Egypt. Assisting in the Budgeting, working with the CARAT reporting system to concerning the Off Balance sheet commitments, Equity, Euro currency balance
Sheet, customer's deposits, and the total weighted assets to calculate the risk (Cook Ratio) to (BNP PARIBAS GROUP-France) each quarter.
From December 1997 till March 2002
Financial Control Department, BNP PARIBAS le Caire
Acts as a custodian of schedules acted upon by Head Office, daily positions of branches. Estimating the daily liquidity ratio and monthly average, Reserve ratio, responsible of consolidation of interest received and paid for all branches to achieve the net interest income. Preparing consolidated schedules indicating deposits and loans for branches to be submitted to the Central Bank of Egypt. Assisting in the Budgeting, working with the CARAT reporting system to concerning the Off Balance sheet commitments, Equity, Euro currency balance
Sheet, customer's deposits, and the total weighted assets to calculate the risk (Cook Ratio) to (BNP PARIBAS GROUP-France) each quarter.
1995 Summer Training - ARAB BANK - Credit Department
(Looking up the credit balances of the clients on the system to assure that the cheques they write are within the approved limit and preparing new customers files)
1994 Summer Training - ARAB BANK - Credit Department.
(Simple credit analysis, receiving mail)
1993 Summer Training
(1) EL NASR IMPORT & EXPORT COMPANY " HARARE, ZW.
(2) Badr EL Din petroleum Company (Projects Department)
1992 Summer Training
(1) EL Safa International for trading & Distribution
(2) Badr EL Din Petroleum Company (Projects Department)
RELEVENT COURSES
B.Sc. Management Sciences, Faculty of Management, Sadat Academy for Management Science, 1995. A) Major Business Administration. B) Minor Banking Management. A business major degree covering; Accounting, Finance, Economics, Marketing, Information system, Human resources, International trade, and communication with a Banking management focusing on Banks strategies, Marketing, Profitability and financial analysis, and banking accounting.
B.Sc. Management Sciences, Faculty of Management, Sadat Academy for Management Science, 1995. A) Major Business Administration. B) Minor Banking Management. A business major degree covering; Accounting, Finance, Economics, Marketing, Information system, Human resources, International trade, and communication with a Banking management focusing on Banks strategies, Marketing, Profitability and financial analysis, and banking accounting.