Senior Direct Sales
Ahli united Bank
Total years of experience :19 years, 2 Months
Implementing sales plan for the department to achieve the goals set by the Retail Management.
Implement the Direct Sales initiatives set by the Department
- Maximizing products sales to reach set targets by probing customer needs.
- Implement the detailed sales plans to achieve his target.
- Planning daily calls and visits to ensure achievement against targets.
- Promoting the bank’s services and products through direct and cross selling to achieve the bank’s goals and increase its market share in those products.
- Maintain the relationship with the customers and work constantly on improving it, and ensure that service quality exceeds customers’ expectations and fulfils their needs on a level that ensures preserving those customers.
- Represent the bank in the exhibitions & campaigns that the bank conducts to reflect the best image of the bank
Legal & General Gulf Takaful
Country Team Manager
I join L&G in June 2011 as sales supervisor in Bahrain then I was promoted as country tSales manager in Kuwait from April 2012 to date.
Job Description:
To manage a team of supervisors who supervise a team of Financial Advisors (FAs) assigned to bank branches to achieve the sales target. To proactively support the Retail Channel Director to deliver Sales Targets and Quality Business to achieve budgeted revenue growth for the Kuwait sales of L&G Gulf Takaful by ensuring Company policies and procedures and Local Labor Laws are adhered to.
10/2006 till 5/2011
CIB Customer Service Department
CUSTOMER SEVICE HEAD
(S.S.O) (Sales and Service Officer)
Job Description: All Customer service Head duties as following:
• Manage the performance of Customer Service Area towards quality & Efficiency.
• Being the Branch sales force leader.
• Set priorities to subordinates & distribute workload within time frame for implementation.
• Transfer knowledge, guide and act as role model for subordinates.
• Prepare the necessary data for measuring the business performance.
• Set the plan to enhance the branch performance.
• Attract new customer & maintain our relation with existing customer to increase our market share.
• Create second line staff.
• Participate in achieving assigned target & business plan.
• Coordinate with other department heads in matter of mutual business related interest
• Solve customer problems immediately.
• Authorize all outcome\ output of the preparer and checker lever according to Bank manual.
• Follow up staff performance, evaluate them and recommend corrective measures to enhance their performance.
• Ensure staff awareness and adherence to SOPs policies, CBE regulation, bank manual, procedures and code of conduct.
Achievements
• (Exceeds Requirements) in 2008 Annual Performance Appraisal.
• (Far Exceeds Requirements) in 2009 Annual Performance Appraisal.
• My follow up sheet in sales which is recognized by the top management
To be obligatory all over the branches in my zone.
• Recognized on the (CIL) the insurance product all over CIB in the 2nd quarter which enhances me to take the 1st place on the contest itself for me and also the 1st place for my branch.
• Competing on the Credit Card Contest on the 3rd quarter all over CIB bank which enhance me to take the 3rd place on the contest itself.
12/2004 till 9/2006 RAYA Distribution
Working as Direct Sales for (Nokia) Products
• Senior Sales: for Shubra & Nasr City Branches.
• Customer Care Representative: RAYA Distribution.
• Delegate: for the branches mangers in shubra & Nasr City Branches.
• Acting as branch Manager: in Nile City Branch
Responsibilities
Responsible for the sales area and its warehouse
• Sending daily reports to managers
• Calculate the percentage of achieving target
• Make a report for the stock and make an order for the items which run over • Receiving and sending transfers
• Make monthly audit for my warehouse I am responsible for • Plus selling the handsets and accessories
• Responsible for solving complaints leading the stuff contact with the head Quarter.
Customer relationship management (CRM) is a system for managing a company’s interactions with current and future customers. It involves using technology to organize, automate and synchronize sales, marketing, customer service, and technical support.
• Faculty Of Commerce Suez Canal University Bachelor of Commerce • Major: Accounting
• Ahd-Gedid Language School Cairo • General Secondary Certificate • Mathematics Section (Chemistry,