Technical Support Specialist
Hindawi Publishing Corporation
Total years of experience :12 years, 4 Months
Install and configure computer hardware operating systems and applications.
Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
Troubleshoot system and network problems as well as diagnose and solve hardware/software faults.
Set up new users' accounts and profiles and deal with password issues.
Assist in the roll-out of new applications.
Perform scheduled maintenance upgrades.
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Create, change, and delete user accounts per request.
Perform other related duties as assigned.
Implementing and configuring the corporate LAN environment.
Hardware and Microsoft support for the Client machines.
Installation and configuration of network Printers.
Outlook configurations and support.