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Sherif Sarhan, Operations Manager

Sherif Sarhan

Operations Manager·AKTAF

United Arab Emirates

Bachelor's degree, Civil Law

Work experience

Total years of experience: 13 years, 5 months

Operations Manager

October 2025 - Present

AKTAF

Dubai, United Arab Emirates

October 2025 - Present

Observing Daily reports and reports to the operations manager with daily, weekly and monthly numbers, set the plans for long and short terms to matches the management needs and improve the business for customers also.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Assistant Operations Manager

October 2024 - September 2025

B Sports

Cairo, Egypt

October 2024 - September 2025

Observing Daily reports and reports to the operations manager with daily, weekly and monthly numbers, set the plans for the long and short terms to matches the management needs and improve the business for customers also.
Company industry:
Video Gaming
Job role:
Customer Service and Call Center

Senior team Leader

February 2024 - September 2024

Tabby

Cairo, Egypt

February 2024 - September 2024

Handling CS operations and monitoring daily performance, set plans for improve the agents and apply penalties if required
Company industry:
Financial Services
Job role:
Customer Service and Call Center

Tourism Operations Team Leader

April 2022 - January 2023

Al Zajil Tourism

Cairo, Egypt

April 2022 - January 2023

Handling Hotel operation
Handling And manage bookings
Handling tours and transfers
Handling internal Transportation like trains, metro,
Create an inspiring team environment with an open communication culture
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members’ feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and risk-taking
Suggest and organize team building activities
Company industry:
Tourism, Museum, & Cultural
Job role:
Hospitality and Tourism

Quaity Assurance Team Leader

April 2020 - March 2022

Instashop

Cairo, Egypt

April 2020 - March 2022

Create an inspiring team environment with an open communication culture
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members’ feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and risk-taking
Suggest and organize team building activities
Company industry:
Food & Beverage Production
Job role:
Support Services

Senior Operations Specialist

March 2018 - March 2020

Al Tayer Group

Cairo, Egypt

March 2018 - March 2020

Handling Hotel operation
Handling And manage bookings
Handling tours and transfers
Handling internal Transportation like trains, metro,
Company industry:
Tourism, Museum, & Cultural
Job role:
Hospitality and Tourism

Training Supervisor

December 2016 - February 2018

beIN Media Group

Cairo, Egypt

December 2016 - February 2018

Design, develop, implement and maintain employee training programs. Develop training schedules. Evaluate employee training effectiveness and modify programs accordingly. Coordinate with supervisory staff to develop employee training programs
Company industry:
Media Production
Job role:
Human Resources and Recruitment

Call Center Team Leader

June 2013 - May 2014

Orange - Egypt

Cairo, Egypt

June 2013 - May 2014

Handling Team members
Handling Numbers and KPI's
improve the employees skills
develop the knowledge
deliver the information
coach for the issue
create action plans
support the management with numbers of business
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Call Center Team Lead

April 2012 - May 2013

Etisalat - Other Locations

Cairo, Egypt

April 2012 - May 2013

Handling Team members
Handling Numbers and KPI's
improve the employees skills
develop the knowledge
deliver the information
coach for the issue
create action plans
support the management with numbers of business
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Risk Fraud Specialist

July 2009 - March 2012

Vodafone - Egypt

Cairo, Egypt

July 2009 - March 2012

Following roles and create it
inform employees and train them
coach violations and take the actions
plan to improve the security wise for users and employees
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Menoufia University

May 2009

May 2009

Bachelor's degree, Civil Law

Egypt

GPA (point): 4 out of 4

GPA (point): 4 out of 4

General Law

Skills

Sales
Expert
Sales
Expert
Telecommunications
Expert
Telecommunications
Expert
Online Travel
Expert
Online Travel
Expert
Media
Expert
Media
Expert
Customer Care
Expert
Customer Care
Expert
Leader Ship Skills
Expert
Leader Ship Skills
Expert
Content Creator
Expert
Content Creator
Expert
Presentation Skills
Expert
Presentation Skills
Expert
Product Creation
Expert
Product Creation
Expert
Operations Management
Expert
Operations Management
Expert
Analysis
Intermediate
Analysis
Intermediate
Communication Skills
Expert
Communication Skills
Expert
Tourism Packages
Expert
Tourism Packages
Expert

Languages

English

Expert

Arabic

Native Speaker

Memberships

Al Ahly Club

Member

January 2019

Training and Certifications

Training
Leadership Skills
Internal Training
Feb 2024

Hobbies and interests

Football, Music And Travel