Country Operations Manager
Global Knowledge
Total years of experience :11 years, 8 Months
o Managing and coaching operations department and IT department on the country level, reporting to the Country Manager.
o Improve the operational and IT department processes and policies in support of organizations missions - specifically, support better management reporting, information flow and management, business process and organizational planning.
o Handling and managing the customer service team as well as all training issues, resolving all problems and clear situations with the customers, reach to the best solutions in order to build excellent relationship with the customers.
o Manage and increase the effectiveness and efficiency of Support Services (HR, Sales, Administration and Finance), through improvements to each function as well as coordination and communication between support and business functions.
o Managing all Saudi visas by creating the invitations and temporary contracts to the visitors and employees for the company whatever the kind of visas was work visa or business visit visa or commercial visas, Follow up with the embassies to get the visas on time in order to don’t reflect the company business needs.
o Coaching the Operations team whom handling and managing the reservations for the domestic and international tickets for the staff in addition to manage any special requests related to the hotels bookings all over the world.
o Play a significant role in long-term planning, including an initiative geared toward operational excellence.
o Always consider the risk by always working on other plans in case we have any critical circumstance situations will affect our business and commitments.
o Planning and setting weekly and monthly meetings with the operation team and IT team to discuss and develops corporate operational policies and work procedures manual.
o Always working to save and control the cost elements without affecting the quality, always working hardly and planning to reach to the company objectives and business needs.
o Planning and setting meetings to manage the plan for the annual vacations for all operations team and IT team in order to meet their needs without reflect the business part.
o Attending the regular weekly meetings with the all top management and country manager around enhancing the quality and meet the entire customer needs by delivering unique and special services.
o Supervise and coach receptionists, setting meeting on weekly basis in order to get the best performance.
o Determine staffing requirements, and interview, hire and train new employees, oversee those personnel processes.
o Ensuring that the services handling and managing in a perfect way on time in accordance to specifications and quality requirements
o Create and monitor the work schedule which consolidate all the staff tasks and work needs from the operation team and IT team to ensure that everything working under full control.
o Couch and supervise the team whom working in the company apartments, making sure that the quality and service always in a perfect way.
o Serving sales department and handling their needs according to the customers’ requests.
o Searching for trainers in order to deliver courses in case we have emergency case faced the company’s trainers.
o Monitor and handle all the expenses part related to the operations then liquidation all expenses with the finance department by delivering all invoices on weekly basis.
o Managing the teams whom responsible for all office maintenance.
o Monitor the ordering materials part (Microsoft, Juniper, Cisco, Avaya, Blue Coat…Etc.) Follow up with the team and interface in case we have delay in the shipments according to the custom to work closely to clear it ASAP.
o Managing the contracts and deals with the agents (Travel agents, Hotels, Advertising agents…Etc.) in order to reach to the best offer which reflecting the company expenses.
• From (June 2009) Till (April 2011)
Company: Cairo Airport Company
Job title: Head of Training and development of information
systems
• Job Description: o Responsible for developing a comprehensive training package
that encompasses both these elements in order to maintain a
motivated and skilled workforce and to fulfill the needs of the organization and working as a computer instructor.
o Create and revise the yearly statistical report for Cairo Airport
Company, which contains all detailed information, which
related to the travelers, passengers in order to let the top
managements to take the proper actions.
o Manage the courses preparation for the Cairo airport
company's employees in the computer field, especially Office
package.
o Manage courses preparation in development of human skills
field, Business etiquette and communication at work.
o Manage the training preparation for all courses, which related to the project Management decision-making and how to manage and control the time.
o Deliver training courses for all staff and managers on courses
that have been mentioned (Computer courses - Development of human skills - projects management)
o Create an application using Excel program to produce Cairo
Airport statistical reports.
o Author and version of the scientific material for computer
courses, soft skills and project management courses.
o Preparing and follow up the classes rooms to from scratch till kick off the courses.
o Managing the delivery of training and development programs.
o Amending and revising programs as necessary, in order to adapt to the changes that occur in the work environment,
evaluating training and development programs.
o Train top managements and head of sectors in order to manage their works using computers and communicate with
all employees and subordinates using business electronic mail to finish all tasks, manage meetings and create appointments through outlook program.
o Responsible for developing a comprehensive training package that encompasses both these elements in order to maintain a motivated and skilled workforce and to fulfill the needs of the organization and working as a computer instructor.
o Create and revise the yearly statistical report for Cairo Airport Company, which contains all detailed information, which related to the travelers, passengers in order to let the top managements to take the proper actions.
o Manage the courses preparation for the Cairo airport company's employees in the computer field, especially Office package.
o Manage courses preparation in development of human skills field, Business etiquette and communication at work.
o Manage the training preparation for all courses, which related to the project Management decision-making and how to manage and control the time.
o Deliver training courses for all staff and managers on courses that have been mentioned (Computer courses - Development of human skills - projects management).
o Create an application using Excel program to produce Cairo Airport statistical reports.
o Author and version of the scientific material for computer courses, soft skills and project management courses.
o Preparing and follow up the classes rooms to from scratch till kick off the courses.
o Managing the delivery of training and development programs.
o Amending and revising programs as necessary, in order to adapt to the changes that occur in the work environment, evaluating training and development programs.
o Train top managements and head of sectors in order to manage their works using computers and communicate with all employees and subordinates using business electronic mail to finish all tasks, manage meetings and create appointments through outlook program.
• From (November 2008) Till (June 2009)
Company: ART (Digital Service Egypt - Arab Radio and
Television Network)
Job title: Operations Supervisor (Analysis and Reporting)
• Job Description: o Responsible for creating sales department database,
managing and control the database to organize and analysis
all data.
o Responsible for the follow-up of the sales activities and provides sales partners sales support ensuring that
operational issues are addressed.
o Reception and follow-up on purchase orders from the customers.
o Follow-up on stock issues and trigger additional purchase
orders.
o Gather the sales data for reporting and analysis.
o Managing the incentive & commission calculations.
o Manage and handle daily activities, weekly and monthly
reports for monitoring and consolidation.
o Weekly trade review report.
o Contests performance analysis report.
o Marketing activities coordination & follow-up the implementation with the providers/suppliers.
o Support the sales team for the preparations, events and conferences.
o Identify general areas of improvement in the sales
department.
o Support the sales team for the organization of trips and expenses reports.
o Responsible for creating sales department database, managing and control the database to organize and analysis all data.
o Responsible for the follow-up of the sales activities and provides sales partners sales support ensuring that operational issues are addressed.
o Reception and follow-up on purchase orders from the customers.
o Follow-up on stock issues and trigger additional purchase orders.
o Gather the sales data for reporting and analysis.
o Managing the incentive & commission calculations.
o Manage and handle daily activities, weekly and monthly reports for monitoring and consolidation.
o Weekly trade review report.
o Contests performance analysis report.
o Marketing activities coordination & follow-up the implementation with the providers/suppliers.
o Support the sales team for the preparations, events and conferences.
o Identify general areas of improvement in the sales department.
o Support the sales team for the organization of trips and expenses reports.
• From (June 2006) Till (May 2009)
Company: YAT Education Centers
Job title: Computer Desktop Instructor
Job Description: o Working as a computer desktop Instructor (introduction,
windows, word core and advanced, excel core and advanced,
PowerPoint core and advanced, access core and advanced,
outlook)
o Working as an ICDL tester to support the international
exams.
o Attending a lab test and technical test to evaluate new
instructors in order to hire them according to their
experiences.
o Working as a computer desktop Instructor (introduction, windows, word core and advanced, excel core and advanced, PowerPoint core and advanced, access core and advanced, outlook).
o Working as an ICDL tester to support the international exams.
o Attending a lab test and technical test to evaluate new instructors in order to hire them according to their experiences.
o Working as a computer desktop Instructor (introduction, windows, word core and advanced, excel core and advanced, PowerPoint core and advanced, access core and advanced, outlook).
o Deliver ICDL course in order to pass the international exams.
o working as a computer instructor
International Book Fair for (2002/2003)
Computer • Assemble the computer hardware very easy.
• From (June 2002) Till (August 2002)
Company: Dar El-Shorouk PRESS
Job title: Sales Representative
Job Description: Working as a sales representative in Cairo
Working as a sales representative in Cairo International Book Fair for (2002 / 2003)
May 2003 background Bachelor Of Commerce, Ain Shams University Major: Accounting