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Sherif Ayoub, Executive Assistan manager

Sherif Ayoub

Executive Assistan manager ·Costa Del Sol Hotel

Kuwait

Bachelor's degree, Commerce

Work experience

Total years of experience: 26 years, 9 months

Executive Assistan manager

January 2026 - Present

Costa Del Sol Hotel

Al Kuwait, Kuwait

January 2026 - Present

Executive Assistant Manager (EAM)
Jan 2026 - Present
• Operational Leadership: Direct and oversee daily operations across all hotel departments to ensure seamless service delivery and peak organizational efficiency.
• Strategic Planning: Collaborate with the General Manager to develop and execute business strategies, financial budgets, and capital expenditure plans to drive profitability.
• Guest Experience Management: Maintain exceptionally high service standards by implementing quality assurance protocols and resolving complex guest issues to enhance brand loyalty.
• Team Development: Lead, mentor, and evaluate department heads and staff, fostering a high-performance culture focused on professional growth and service excellence.
• Revenue Optimization: Monitor financial performance and market trends to identify revenue opportunities and manage operational costs without compromising quality
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Director of Rooms

December 2023 - Present

Costa Del Sol Hotel,

Al Kuwait, Kuwait

December 2023 - Present

Achieved 80% revenue growth by optimizing OTA channels and guest experience.
Improved Booking.com score from 7.5 to 7.9 in one month.
Led all Rooms Division operations, including training, labor management, and SOP execution.
Managed customer feedback and complaints, ensuring high satisfaction scores.
Company industry:
Hospitality & Accomodation

Rooms Division Manager

November 2022 - December 2023

Baron Hotel,

Cairo, Egypt

November 2022 - December 2023

• Set departmental goals, monitored KPIs, and enhanced team performance.
Company industry:
Hospitality & Accomodation

project manager

June 2021 - July 2022

Damac food and beverage

Al Ahmadi, Kuwait

June 2021 - July 2022

managing full food and beverage operation kitchen, 120team member with catering, buffet, menu preparing food costing. budget forecast, cost analysis, inventory, food quality and service standards, training for the team
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Rooms Division Manager

January 2018 - November 2020

Millennium Central Downtown,

Al Kuwait, Kuwait

January 2018 - November 2020

 Acted as Hotel Manager during GM’s absence for 5 months.
 Maintained financial targets, high guest ra ngs, and SOP standards across 15 departments.
Company industry:
Hospitality & Accomodation

Rooms Division Manager

August 2016 - January 2018

Holiday Downtown Hotels Kuwait

Al Kuwait, Kuwait

August 2016 - January 2018

•Responsible for the operations of Front Office, housekeeping and security with a primary focus on overall operation at Reception, Housekeeping and security ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner whereby my role will include key responsibilities
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Rooms Division Manager

October 2013 - January 2018

Holiday Downtown Hotel,

Al Kuwait, Kuwait

October 2013 - January 2018

-Led Rooms Division through a successful pre-opening phase.
- Managed 55+ staff across FO, Concierge, Housekeeping, and Security.
- Developed SOPs, oversaw budgeting, and ensured labor productivity
Company industry:
Hospitality & Accomodation

Front Office Manager

September 2013 - July 2016

Holiday inn Kuwait Downtown hotel

Al Kuwait, Kuwait

September 2013 - July 2016

Drive the hotel to ranking No#4 AMEA vs103 Hotel YTD 2015 guest satisfaction with Over all satisfaction 89.4 .loyalty recognition 92.31 and service recovery 76.41
Achieving company target
Manager 26 team member
Controlling department expense
Maximizing room revenue walk in and airport walk in
Achieving target of guest satisfaction (heartbeat)
Action plan for enhancing guest satisfaction and loyalty recognition
Seeking revenue channels
Sharing and brain storming with sales team for new attractive packaging
Pilot up selling revenue
Time management Harvard certification
Company industry:
Hospitality & Accomodation
Job role:
Management

Assistant Front Office Manager

August 2011 - September 2013

Holiday inn kuwait downtown hotels

Al Kuwait, Kuwait

August 2011 - September 2013

Handled guest complaint recovery and boosted guest loyalty.
 Oversaw night opera ons and financial repor ng.
Company industry:
Hospitality & Accomodation
Job role:
Management

Front Office Manager → Assistant FO Manager → Duty Manager

January 2008 - January 2013

Holiday Downtown Hotel,

Al Kuwait, Kuwait

January 2008 - January 2013

Loyalty Champion for IHG Rewards Club.
 Handled guest complaint recovery and boosted guest loyalty.
 Oversaw night opera on and financial reporting.
Company industry:
Hospitality & Accomodation

Night Manager

January 2008 - August 2011

Holiday Inn Downtown Kuwait

Al Kuwait, Kuwait

January 2008 - August 2011

Handled guest complaint recovery and boosted guest loyalty.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Cost Controller & Pre-Opening Supervisor

January 2000 - January 2008

IHG

Al Kuwait, Kuwait

January 2000 - January 2008

Prepare recipes costing
stores inventory control
portion test
butcher test
Company industry:
Hospitality & Accomodation

Cost Controller

April 2005 - December 2007

Holiday-Inn downtown Kuwait Hotels {Opening Team}

Al Kuwait, Kuwait

April 2005 - December 2007

•Directly Reporting to Financial controller
Follow up Prepared Journal Voucher (J.V) for food and beverage, general, operating and engineering stores;
Making Final food & Beverage reconciliation report for costing percentage
Preparing saving report for hotel
Controlling Stores
Controlling & supervisors Purchasing
Market Survey
Using Food & Beverage Material system (FBM) for posting requisitions inventory and invoices;
Food And Beverage Monthly report
Post Invoice and consumptions to Sun System (accounts Payable and follows the supplier payment
End month inventory for all Outlets and making analysis for all
Training of accounts payable to handle the job:
-Cross checking the invoice to be sure its charge to the ledgers account and posting to Sun System interface.
-Generate checks for supplier and following the payment
•Training of Income Auditor to handle the job (Opera System)
-transfer the revenue from Opera to Sun System interface (room revenue, market segments, covers& Food and Beverage revenue)
-Preparing the daily revenue report,
-checking the transaction total (all revenue transaction posted from micros to the interface with right way) flash manager report, trail balance
-reconcile of the credit card against the bank statement.
-following the City Ledger account to be forward to accounts receivable.
-follow up the banqueting functions payment and settlement.
-rechecking the room discrepancy report Front Office & Housekeeping.
-checking the room rate movement
-checking the credit limit report.
-checking the front office adjustment report.
-checking the package.
-checking the telephone report.
-checking the discounts according to the P&P
Company industry:
Hospitality & Accomodation
Job role:
Accounting and Auditing

Inventory Clerk

August 2000 - March 2006

Semiramis Inter-Continental,

Cairo, Egypt

August 2000 - March 2006

Using the Central Purchase System for Cairo, Pyramids Park and Hurgada and Sharm El Sheikh Intercontinental Hotels;
Receiving goods, food and beverage, vender items, according to quality control scheme;
Performing butcher size test, for meat restaurant main dishes;
Utilizing Fidelo system for posting requisitions inventory and invoices;
Using Food & Beverage Material system (FBM) for posting requisitions inventory and invoices;
Physical-counting in relation to inventory and bars;
Daily food cost for all branches of the hotel series;
Audit officers check and restaurant sales at cost;
Miscellaneous charge by sales at cost, e.g. debit and credit;
Follow up Prepared Journal Voucher (J.V) for food and beverage, general, operating and engineering stores;
Monthly inventory for all stores
Quarters inventory for operating equipments Glass ware, Utilities .steel & silver &calculating the result Short/Over ...
Preparing a closing balance for stores;
Making Final food & Beverage reconciliation report for costing percentage
Bar analysis, beer, wine, etc…;per items to get results short or over for bar and get actions
Making Butcher size test &Portion test according to sander
Making Hydrometers Test for Alcoholics quality
Calculating Costing For Food & Beverage Recipe Aaccording Chef Recipe
Making additions to catalogue for items and supplies for stores;
Handling storing item with a average way (Shrimps, Meat, Chicken…etc )other by first in first out ..
Following supplies quotations;
Purchase orders (requested authorization and allocated);
Preparing saving report for hotels; and
Company industry:
Hospitality & Accomodation
Job role:
Accounting and Auditing

sales Manager

January 1999 - November 2000

MicroNil Co

Cairo, Egypt

January 1999 - November 2000

Follow the sales and marketing for the computer hardware
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Sales

Auditor

September 1999 - August 2000

Mohammed Hilal & Co. GTI,

Cairo, Egypt

September 1999 - August 2000

Checking and review compaines balance sheet, invoices .........preparing balance sheet &income statment
Company industry:
Accounting
Job role:
Accounting and Auditing

Education

Faculty of Commerce,

September 1998

September 1998

Bachelor's degree, Commerce

Egypt

GPA (percentage): 75%

GPA (percentage): 75%

Accounting Administration Strategies Business Economics Information Systems Insurance Marketing Operational Research

Cairo University

January 1998

January 1998

Bachelor's degree, Faculty of Commerc

Egypt

GPA (rating): Good

GPA (rating): Good

accounting

Skills

Customer Experience

Expert

Guest Satisfaction

Expert

Hotel Management

Expert

Customer Focus

Expert

Rooms Division

Expert

order

Expert

HOUSEKEEPING

Intermediate

PROFIT AND LOSS P&L MANAGEMENT

Intermediate

COMPLIANCE REPORTING

Intermediate

COST CONTROL

Intermediate

REVENUE ANALYSIS

Intermediate

MS Office Applications

Expert

Hygienic Certificated Johnson Diverse

Expert

• F.B.M .Sys{Food And Beverage Materials system

Expert

Sun System for Accounts Payable

Intermediate

Perform system By IHG hotels group

Beginner

hospitality leadership

Expert

operations management

Expert

planning

Expert

people management

Expert

revenue cycle

Expert

time management

Expert

negotiation

Expert

operation

Expert

accounting

Expert

problem solving

Expert

marketing

Intermediate

maintenance management

Expert

digital marketing

Expert

operation management

Expert

supervising

Expert

teamwork

Expert

sales support

Expert

market analysis

Intermediate

receptions

Expert

customer satisfactions

Expert

marketing mix

Expert

rooms division

Expert

materials

Expert

quotations

Expert

laundry

Expert

opera

Expert

mail

Expert

system administration

Expert

outlook

Expert

windows 7

Expert

team management

Expert

team leadership

Expert

microsoft powerpoint

Expert

revenue management

Expert

pre opening

Expert

revenue

Expert

Customer Focus

Expert

Customer Experience

Expert

Guest Satisfaction

Expert

Hotel Management

Expert

KEY PERFORMANCE INDICATORS KPIS

Expert

LEADERSHIP

Expert

Opera System for front office and income audit

Expert

QUALITY ASSURANCE

Expert

Budgeting

Expert

OPERA WEB BROWSER

Expert

Analysis

Expert

Hiring 2Ffiring

Expert

Training

Expert

Budget Forecast

Expert

Renovation

Expert

FRONT OFFICE

Expert

Food Cost

Expert

Social profiles

Languages

Arabic

Expert

English

Expert

Memberships

InterContinental Hotels Group

Front office Mnagaer

August 2000

Training and Certifications

Certifications
Academy Graduate
Revenue Management & Security Awareness Modules
Harvard Business Publishing – Leadership CerƟficate
Hospitality Management Leadership
Hospitality Manager Leadership
May 2020
essential revenue academy
Nov 2011 - Nov 2025

Hobbies and interests

travel /fitness

I love traveling get new experiences knowing new people ,places, cultures,...etc I visited many countries and still more to go I learn too many things as well, I love going to gym ,body building ,fitness