شيرين عمار

● Provides consultation to the management and business units on Human Resource related issues in addition to the coordination and execution of HR strategies that support the bank restructure & enable the management to achieve their business goals

● Ensures proper manpower activities are aligned to support whole Business plan.

● Facilitates the recruitment & selection plans to ensure that the Bank resourcing needs is met

● Identifies the training needs with the collaboration of the sector heads based on business recommendations and ensure proper implementation

● Partners in Organization redesign and developing bank's charts

● Manages the development of functional descriptions for each group, department, etc. and job descriptions for each of the jobs within the organization

● Oversees the implementation and communication of roles and responsibilities and ensure that all individuals are clear about their roles

● Implements appropriate HR practices and programs for the retention, motivation and advancement of employees at all levels

● Identifies, drives the communication and sharing of HR best practices across functions to facilitate continuous improvement

● Provides guidance, supports to management and staff regarding HR / Personnel issues

● Provides follow-up coaching on a consistent basis for performance and development plan reviews

● Provides the proper guidance on performance appraisal process, Goals settings process and coaching to employees

● Ensures proper implementation of Performance Management System, Monitors and recommends methods to enhance the Performance Management System

● Oversees the implementation of the performance management cycle to ensure that business objectives are achieved

● Provides thought leadership and project support for various talent management initiatives and ad hoc projects, as needed, e.g. organization design, performance management, workforce planning, talent development, etc



● Creates and maintains relationship with the HR centers of excellence to ensure that agreed levels of effective service are delivered

● Creates and maintains relationship with the HR centers of excellence to ensure that agreed levels of effective service are delivered

● Work on formulation of headcount movements on a Weekly/Bi-monthly basis & act mainly as a maker for the process which includes receiving the transfer requisitions forms, verifying its applicability, and finally communicating it to HR operations team for execution, and having an on-going report of all moves of Headcount

● Liaise with recruitment team in; receiving salary proofs and verifying it through the agreed upon channels, the offering phase and the on boarding phase, in addition to using hands on experience to help in the planning phase of the offer

● Formulate bi-monthly data base reports on new hires, internal moves and resignations, also conduct exit interview for voluntary leavers and attach it to a monthly MI to have a clear view on the reasons of exits

● Monthly follow up on the training plan, and reporting the implementation progress in the monthly MI, to be reported to Head of HR & the Sector Head.

● Formulate semi-annually salary analysis report on assigned business to result with actual salary scale on each position/grade through partnering with payroll team and view all variances. Moreover attach the total cost of payroll per department in the monthly MI

● Receive sampling score cards of performance discussions and reflect it on graphical and scoring reports of the assessed managers, and later compare the progress with next sampling scorecard.

Coordinates the employer branding items. And logistics needed for the external events and employment fairs. Represents the bank in the employment fairs.

● Contributes to the execution of talent acquisition plans and operations in accordance with the set HR strategies and plans.

● .Follows up with the business sectors to obtain the manpower plans. Documents and files records. Executes the regular reporting of progress

● Updates the recruitment database including Channels hit-rates and manpower plans status. Reports updates to the Talent Acquisition Manager

● Conducts HR interviews and reports outcomes in a timely manner.

● Participates in the recruitment cycle and obtains approvals and documentations as instructed by the Talent Acquisition Manager

• Screening CVs & phone interviewing possible candidates, selecting the most suitable candidates for open vacancies and finding new resources for new poles of candidates.
• Accommodating the selected candidates to the most suitable accounts (we have more than 15 accounts within Teleperformance), as each account has its own criteria.
• Conducting face to face interviews with short-listed candidates
• Informing the accepted ones with acceptance and invite them to an offer session

 Answering Customers queries regarding Samsung Mobile Phones and provide Technical Solutions for any issue with regards to these phones
 Entering customer’s details on SAP