Customer Service Specialist
General Electric
مجموع سنوات الخبرة :17 years, 8 أشهر
-Receive all Customer Complaint; document them in system and follow up with Field team till closure
-Work closely with local distributors to execute installations
- Work closely with Service Delivery / commercial team to make Sure IB is accurate
- Execute contract / Warranty Preventive maintenance on timely basis guaranteeing 100% execution
- Identify and report all customer quality or compliance concerns immediately to the Quality
Organization.
- Ensure timely dispatch closure.
- Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
- Participate in continuous improvement activities by identifying and appropriately escalating process
and product quality gaps, providing solutions when possible.
- Optimize FSE utilization through smart dispatch
- Follow up on Service activities with multiple stake holders till closure
- Support Internal Customers with Service Requests. Internal Customer include: FSE / Service Sales / Equipment team / Local Distributors / HQ team
- Track FSE Tools Calibration and make sure calibrated on time
Managing the radiology department operations including:
- Organizing and confirming appointments for both inpatients and outpatients.
- Coordinating the appointments with all departments in the hospital and out referrals from other
clinics and hospitals.
- Making required adjustments to arrange for emergency cases
- Preparing and providing the patients with a soft copy of their radiology tests result.
- Receiving the reports from the radiologists and distributing them to the respective departments.
- Sending the radiology reports of the outside referrals to the other clinics or the patient.
- Scheduling the daily tasks of the radiographers
- Providing training to new staff
- Collecting the fees and issuing the invoices to the patients
- Preparing all required documents for the insured patients
- Coordinating with the insurance department to get approvals for insured patients
- Preparing a daily report for both cash collection and insurance invoices
• Responsible for the radiology department which is including ( X- Ray, Ultrasound, MRI, Fluoroscopy, CT-Scan and Mammography)
• Preparing the papers for the patient like the referral papers from the doctor for the patient procedures.
• Double check the insurance approvals if the procedure for an insured patient.
• Contact the insurance department to get approvals or re- approval if there is expired approval.
• Confirming the appointments of all patients’ one day before there appointment.
• Transfer all the appointments from the HIS GENX system which is available for all employees center to RIS system which is only for the radiology procedures registration.
• Dealing directly with the patients and register them once they arriving to the radiology.
• Receiving the inward patients which are referred from the other hospital for our radiology department.
• Contacting with the other hospitals and medical centers and booking appointments for their patient.
• Assuring with the patients the preparations which are required for each procedure.
• Training the new staff.
• Document all the paper work.
• Receive phone calls, faxes and e-mails (internal & external).
• Providing the patient with all information about the doctors and all locations off all clinics and departments of the hospital.
• Make all appointments for patients in line with doctors’ diaries.
• Calling back the patient to confirm his appointment one day before the appointment.
• Welcome all patients to the hospital.
• Registering the new patients on the hospital management system (HMS)
• Prepare a new file for the patient
• Request the patient’s file from the medical records if the patient is an old patient.
• Making sure about the patient's insurance card and
• Filling up the claim form after checking the availability of insurance company and network coverage.
• Inform nurses of doctors when patients arrive.
• Registering patient's visits for the doctors (Doctor's consultations).
Making appointments according to the doctor's schedules & inquiring appointments for (patient & doctors).
• Involved in processing of all customer enquiries and ensuring that customer requirements are understood and acknowledged within stipulated time.
• Short List CVs that match the client's technical requirements as well as personal preferences.
• Update the system of client’s inquiry and coordinating with the Sales department
• Maintain records and employee data and files & Screen applicants for interview process.
• Assist in routine work of Manager- preparation of letters, memos, faxes, presentations filing of documents and distribution of mail.
• Responsible for handling the company's data& client's requirements.
• Control all documents regarding the quality of the copies.
• Verify that the documents were properly distributed.
• Send documents to the customer, according to reporting agenda.
• Filling all documents by company system.
• Ensure the preparedness of the Manager for meetings.
• Resolve problems affecting efficient office work flows.
• Attend telephone calls, scan calls and make routine calls required for the job.