Sheriyar Alam

• Manage a global network infrastructure of 190+ venues, delivering high-performance connectivity and enterprise-grade
support across GCC (UAE, KSA, Kuwait, Bahrain) and international sites.
• Deploy and manage multi-vendor ecosystems including MikroTik, FortiGate, Juniper Mist, UniFi, Aruba, and Meraki;
specialize in Layer 2 and Layer 3 connectivity with strict guest isolation.
• Utilize CDP and LLDP protocols to identify network topology, verify correct port assignments, and ensure accurate VLAN
and trunk configurations across multi-switch environments.
• Configure port forwarding and security firewall policies on MikroTik and FortiGate to isolate guest traffic, restrict
unauthorized access, and maintain network integrity across all sites.
• Develop automation scripts to accelerate Captive Portal provisioning across the venue portfolio, reducing manual
configuration overhead and ensuring cross-site consistency.
• Monitor real-time network health via Affinect, Plasma, and Hostifi dashboards; adjust AP transmit power to reduce
coverage holes and maintain 99.9% uptime across high-traffic environments.
• Coordinate with on-ground IT teams, aligning remote configurations with physical deployments to ensure seamless
project execution.
• Manage vendor hardware deployment planning, evaluating equipment options and coordinating procurement strategies
for cost efficiency across large-scale rollouts.

• Assisted senior engineers with configuration and maintenance of campus-wide core networking equipment, gaining direct
exposure to enterprise-grade hardware.
• Diagnosed and resolved recurring connectivity issues for students and faculty, contributing to a measurable reduction in
incident rates through systematic troubleshooting.
• Supported deployment of firewall, switch, and router policies within a secure academic environment, ensuring
compliance with institutional security standards.
• Conducted periodic network health checks and basic vulnerability assessments, assisting in the identification and
mitigation of network weaknesses.
• Collaborated on a large-scale structured cabling infrastructure upgrade, assisting with the transition to high-speed
cabling across multiple departments.
• Administered Windows Server Active Directory — created and managed AD objects (user accounts, computer accounts,
OUs) aligned with institutional naming conventions and access policies.
• Provisioned and domain-joined PCs, configured local settings, and verified domain authentication to ensure seamless
user access across campus systems.
• Created and applied Group Policy Objects (GPOs) enforcing security baselines, software restrictions, desktop
configurations, and access controls across the campus environment.
• Developed quick-reference guides and documentation for the IT helpdesk, improving team response efficiency and
knowledge sharing.

•
Assisted senior engineers with the configuration and maintenance of campus
wide core networking equipment, gaining direct exposure to enterprise-level
hardware.
• Diagnosed and resolved recurring connectivity issues for students and faculty;
contributed to a significant reduction in incident rates through efficient
troubleshooting.
• Supported the deployment of Firewall, Switch, and Router policies within a secure
academic environment, ensuring compliance with institutional security
standards.
• Managed end-user connectivity requests for both wired and wireless networks,
serving as a technical point of contact for campus-wide infrastructure projects.
• Helped conduct periodic network health checks and basic penetration
assessments, assisting in the identification and mitigation of network
vulnerabilities.
• Documented common technical issues and developed quick-reference guides for
the IT helpdesk, improving the teams overall response efficiency.
• Collaborated on a large-scale cabling infrastructure upgrade, assisting with the
transition to high-speed Fiber and Cat6 cabling across multiple departments.
• Conducted training sessions for non-technical users on safe internet usage and
basic troubleshooting, promoting better digital hygiene across the campus.

• Diagnosed and resolved recurring connectivity issues for students and faculty;
contributed to a significant reduction in incident rates through efficient
troubleshooting.
• Supported the deployment of Firewall, Switch, and Router policies within a secure
academic environment, ensuring compliance with institutional security
standards.
• Managed end-user connectivity requests for both wired and wireless networks,
serving as a technical point of contact for campus-wide infrastructure projects.
• Helped conduct periodic network health checks and basic penetration
assessments, assisting in the identification and mitigation of network
vulnerabilities.
• Documented common technical issues and developed quick-reference guides for
the IT helpdesk, improving the teams overall response efficiency.
• Collaborated on a large-scale cabling infrastructure upgrade, assisting with the
transition to high-speed Cat6 cabling across multiple departments.
• Conducted training sessions for non-technical users on safe internet usage and
basic troubleshooting, promoting better digital hygiene across the campus.
• Configured multi-tier VLAN segmentation and inter-VLAN routing to strictly isolate Guest, Corporate, and
Management networks, ensuring guest privacy and data integrity.
•
Applied granular link-local access controls and security rules to prevent unauthorized lateral movement
and restrict local network discovery across the hotel premises.
• Set up high-availability and bandwidth shaping alongside to guarantee 24/7 connectivity for critical hotel
operations.
• Managed small-scale security deployments for various global focusing remote hardening.