Dining Concierge
Fairmont The Palm
مجموع سنوات الخبرة :5 years, 8 أشهر
Fairmont The Palm, Palm, Dubai 2013 - Present
Dining Concierge
• Started the department with 2 members and able to attain profit for all restaurants by bringing group reservations.
• Support sales by upselling the Hotel's meeting and conference
areas
• Quickly and effectively solves customer's objections.
• Maintain quality control/satisfaction records, constantly seeking
new ways to improve and gain more revenue for all food and beverage outlet.
Serco International, McKinley Hills, The Fort Bonifacio, 2011 - 2013
Philippines
Hotel Reservations and Customer Care
• Worked with nationally acclaimed Hilton Worldwide Hotel
room's reservation.
• Hitting the right amount of sales conversion
• Promoted as SME Subject Matter Expert support
• Help newly hires in passing their learning curve to have a more
established knowledge about the process.
• Multi-tasking thru Systematic program (Journey, KB), Excel, MS
Point and MS Word. 2009 - 2011
Telus International, Taguig, Philippines
Client Business Analyst
• Handles prepaid and postpaid account
• Multi-tasking thru Systematic programs (Streamline, Cosmo)
MSDos, Excel, MS PowerPoint and MSWord.
• Good communication and typing skills