Sherwin Mana-ay

Managed front desk operations, welcomed and
assisted guests, handled bookings and inquiries, and
supervised reception staff. Ensured excellent
customer service, maintained a professional lobby
environment, and coordinated closely with other
departments to support smooth daily operations.

Supervised daily restaurant operations, managed
staff schedules, ensured food quality and service
standards, and handled customer concerns. Oversaw
inventory, coordinated with suppliers, and assisted in
training new employees. Maintained smooth
workflow during peak hours and contributed to
increased customer satisfaction and operational
efficiency.