Sheryanne Ilagan, Visa Processing Officer

Sheryanne Ilagan

Visa Processing Officer

The Immigration Office

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Hotel, Restuarant and Institution Management
Experience
13 years, 11 Months

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Work Experience

Total years of experience :13 years, 11 Months

Visa Processing Officer at The Immigration Office
  • United Arab Emirates - Dubai
  • My current job since February 2018

 Review, evaluate and submit documents for permanent resident application under the Express Entry Program, Spouse
Sponsorship application, Visit Visa application, Study Permit application and Investment Programs available in Canada.
 Review documents collected and submit applications for Education Credential Assessment, Express Entry profile
submission, submission of expression of interest for provincial nominee program (PNP), submission of application for PNP,
and Federal application.
 Apply and interpret legislation, policies and procedures regarding immigration applications or make recommendations
prior to submission.
 Review client’s profile and make recommendation on how to improve their CRS scores.
 Make recommendation on alternative documents to submit in case documents require is unavailable.
 Advise clients regarding provincial nominee programs (PNP) available in Canada and their eligibility in each program.
 Review and assist clients in preparing letter of explanations and affidavits.
 Accordingly submit the documents requested by the IRCC prior to deadline.
 Monitor daily updates on Canada Immigration including PNP.
 Monitor client’s profile daily - accordingly make follow up on their submitted application (PNP and Federal).
 Update client’s regarding the status of their application.
 Contact potential clients and referrals.
 Assess their eligibility and advise them of their eligibility.

Client Relations Supervisor at Can-Quest International Immigration Services
  • United Arab Emirates - Dubai
  • September 2017 to February 2018

Sales:
 Contact potential clients who is in need of Global and Immigration Service (i.e. Canada and Australia Permanent Residence
Application, Study Permit, Visit Visa, Canada Investment Programs)
 Assess and advise clients regarding their eligibility and discuss details of program.
 Train new-hires.
Processing:
 Review complete documents prior to submitting to Manager/RCIC for final review and submission.
 Oversee the operation of the office in the absence of the Operations Manager and the Managing Director.
 Submit Education Credential Assessment applications.
 Contact clients to discuss and follow-up on their pending documents.
 Review documents submitted.
 Advise clients on PNP updates including their eligibility.
 Make recommendation on how to improve their profile.
 Update clients on the status of their application.
 Monitor daily updates/changes in Canada and Australia websites.

Client Relations Officer at Can-Quest International Immigration Services
  • United Arab Emirates - Dubai
  • December 2015 to September 2017

Sales:
 Contact potential clients who is in need of Global and Immigration Service (i.e. Canada and Australia Permanent Residence
Application, Study Permit, Visit Visa, Canada Investment Programs)
 Assess and advise clients regarding their eligibility and discuss details of program.
Processing:
 Submit Education Credential Assessment applications.
 Contact clients to discuss and follow-up on their pending documents.
 Review documents submitted.
 Advise clients on PNP updates including their eligibility.
 Make recommendation on how to improve the client their profile.
 Update clients on the status of their application.

Assistant Director of Sales at Century Properties Group Inc
  • Philippines
  • July 2014 to July 2015

 Market and sell all properties developed by Century Properties (Azure North, Azure Urban Resort Residences, Gramercy,
Trump Tower, Acqua Private Residences, Century Spire, Knightsbridge Residence, etc.)
 Promote sales through online advertisements (Facebook, IG, etc.) and mini-events.
 Interview clients to determine what kind of property they are seeking and what their budget is.
 Formulate proposals according to customer’s needs and financial resource.
 Answer client’s questions regarding construction work, financing, maintenance and repairs.
 Coordinate appointments to show the property to the prospective buyer.
 Prepare documents such as contracts, purchase agreements and deeds.

Sales and Service Representative at Convergys Philippines
  • Philippines
  • May 2011 to July 2014

Fraud Analyst for a credit card company in the U.S. (night-shift)
Topmost priority is to ensure the account and the cardholder’s security.
Verifies cardholder before giving information about the account or processing requests.
Empathize and actively listen to cardholder’s concerns.
Ensure that concerns, requests and inquiries are handled in a timely manner.
Uses instinct and good judgement in detecting fraud/fraudster.
Casino Services Host/VIP

Casino Services Hostess at Stotsenberg Leisure Park & Hotel Corp
  • Philippines
  • March 2009 to May 2010

Good-will ambassador of the casino.
Assist patrons by providing quality service and ensuring their comfort and pleasure during their visit.
Recruit new club card members and explain benefits and privileges of using players’ card.
Recognize and greet frequent VIP and players. Inquire if any assistance is needed..
Coordinate travel, hotel bookings and reservations for guests.
Update the guest bookings daily
Assist and help train new members.
Record the daily room expense.

Education

Bachelor's degree, Hotel, Restuarant and Institution Management
  • at De La Salle College Of Saint Benilde
  • September 2007

Specialties & Skills

ADMINISTRACIÓN DE BENEFICIOS
ANALYSIS
GESTIÓN
QUALITY
LANGUAGES
CUSTOMER SERVICE
CUSTOMER RELATIONS

Languages

English
Expert
Tagalog
Expert