Direct Sales
Citibank
Total years of experience :6 years, 6 Months
Ready and willing to take initiative
●Proactively greets customers and presents them with the opportunity to take Citibank credit cards.
●Details the benefits of being a Citibank holder and makes the appropriate sales pitch to convince them to apply for the CitiBank mastercard.
●Maintain and build strong relationship with clients, traders and strategists
●Filter the wealth of information available in order to provide our clients with service and resources that is relevant to their business
●Independently research ideas and market opportunities
●Notify customers that were declined in a courteous and professional manner; always maintaining confidentiality and the customer's self esteem
●Answered internal or external calls in a friendly, professional, and caring manner which brings a reward in making someone else's day brighter.
●Assisted people and finding a solution to their problem, even to the extent of initiating conference calls with a third-party for resolution.
●Utilized strong written and verbal communication skills by phone in a timely manner.
●Assisted customers with the credit card account management, including payment disputes, processing phone payments, and reviewing features of their accounts.
●Responsible for assisting customers with inquiries, opening and cross-selling accounts and services, and solving customer problems.
●Personalized cardholder's experiences with the bank by helping them avoid late charges and penalties.
●Pulled credit bureaus to access cardholder information to determine creditworthiness.
deal with telephone and email enquiries, using an email system
•photocopy and print various documents, sometimes on behalf of other colleagues
•organize paperwork, documents and computer-based information
•create and maintain filing
•arrange appointments
•schedule and attend meetings, create agendas and take minutes - shorthand may be required
•book meeting room and conference facilities
•liaise with staff in other departments and with external contacts
•order and maintain stationery and equipment
•Organize travel and accommodation for staff and other external contacts
Greets customers in a courteous and professional manner
•welcomes them to the restaurant, and attends to their inquiries
•Receives booking orders from clients, checks the records for availability of tables, and processes client's requests accordingly.
•Receiving client's complaints and forwarding them to the appropriate staff or department to resolve them.
•Ensure that client's make payment for services before they exit the restaurant
•Keep clear records of payments received and make detailed notes of balance payments
•Communicate with other staff, such as dinners, informing them of client's bookings, needs and complaints.