Manager
Jumeira Beach Real Estate
مجموع سنوات الخبرة :8 years, 5 أشهر
• Manages marketing, sales, human resources and databases.
• Identify and develop client relationships, and manage sales and marketing operating budgets.
• Plan and oversee advertising and promotion activities including print, online, media, newspapers, and mail.
• Monitor and supervise sales team, competitions, sales and marketing activities.
• Establish and maintain relationships with industry influencers, more than a thousand agents and landlords.
• Meet with key clients, assist sales representatives with maintaining relationships, negotiating and closing deals.
• Problem solving experience with contemporary solutions for marketing initiatives that impact the customer experience, the property, and the marketplace.
• Ability to influence at all levels effectively, objectively communicate and work with internal and external customers.
• Subject matter expert in all things sales-related in order to identify areas of opportunity, recommend solutions, execute company sales strategy and improve performance — including (but not limited to): sales behaviors, online reputation, product quality, sales office and tour experience, sales technology and customer relationship management.
• Identify opportunities to establish strategic marketing plans for selected properties to support achievement of corporate objectives regarding: traffic, sales behaviors, revenue, profitability, and market share.
• Partner with internal team and external vendors to provide all marketing and branding deliverables to newly acquired assets and properties.
• Analyze marketing programs and adjusts strategy and tactics to increase effectiveness. Provide post-event reports, analysis, and regular status reports on marketing programs.
• Participates in formulating and administering company policies, directing and coordinating all divisional department activities to develop and implement long-range goals and objectives to meet business and profitability growth objectives. Reviews and analyses of activities, costs, operations and forecast data to determine department or division progress toward stated goals and objectives.
• Confers with the chief administrative officer and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.
• Develops, reviews, updates and implements business strategic planning, including sales, marketing, financial performance and new product development.
• Oversees key projects, processes and performance reports, data and analysis.
• Responsible for taking payments, credit bureau disputes, sending letter requests, and all about disbursed loan inquiries. Responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers.
• Processing complex transactions on-line, performing extensive research to resolve the complex customer problems. Providing guidance and assistance to less experienced representative either on the spot and/or via telephone.
• Providing training on policies and procedures, new or enhanced services and/or procedural changes. May also cross-sell or refer products, review data and report trends to management, and project work.
• Responsible for the overall private student loan application, verifying liable party’s information, processing customer’s documents, guiding borrowers in signing loan documents, up to the student loan approval.
• Responsible for answering all borrower’s inquiry about their loan application status and check what other Wells Fargo product can benefit them.
• Handled domestic and international flight reservations for United Continental Airlines. Managed bookings, changes, cancellations and refund as appropriate.
• Answered inquiries about passengers’ flight such as information on baggage, airports, terminals, fare rules, upgrades and United.com website errors.
• Offered other partner’s products such as car rental, trip protection, and credit cards.
• Monitored junior agents answered their questions and showed them how to do things.
• As a Precinct Count Optical Scanner - technician, I installed the voting machine, diagnosed it, oversaw the voting process, printing of results and transmission of the election returns.
• Guided voters on how to use the machine and trouble shoot it when error occurred.