OFFICE MANAGER
WOROOD INTRAFLORA LLC
Total years of experience :11 years, 11 Months
Spearheaded the launch of a new branch of Intraflora (located in Emaar Boulevard, Downtown, Dubai) and relieved the company from accruing LOP (Late Opening Penalty).
Oversee the smooth operations of the office, retail shops and all the administrative systems within it.
Strict implementation of office policies and procedures according to established company standards.
Enhance contracts, restructure and modify business terms and conditions, internal and external forms.
Negotiate on contract pricing with service providers or vendors.
Liaise with relevant individuals, departments and international suppliers on behalf of the Managing Director and strengthened smooth and efficient communication flow.
Organize sponsorships or events when required; manage tie-up partnerships with prospective collaborators.
Other duties include management of MD’s diary and schedule meetings, taking notes during dictation, drafting of emails/ correspondence, preparation of minutes of the meeting, internal & external memos, appreciation letters, others. Handle some HR-related functions in the absence of the HR Manager such as:
- Search, Assess, Interview and Hire Applicants for Executive Posts.
- Coordinate with PRO for new visa application and/or cancellation.
Reporting directly to the Chief Finance Officer (CFO).
Managed to collect 90% of overdue balances from various customers in UAE and GCC countries thru collective efforts while supervising a team of four administrative professionals.
Reach out to customers to collect payment for overdue bills through various forms of communications.
Provide detailed information of overdue accounts & amount currently owed.
Attempt to collect payment by offering repayment plan.
Update customer’s records once payment has been made & settled.
Prepare documents and file a case against customers with delinquent accounts.
Point of contact between departments in the resolution of day-to-day office operations.
Handle imports and exports shipments.
Sole management of L/C (Letter of Credit) presentation.
Work on Invoice/LPO entry, customers transactions using ACCPAC system.
Supervise, coach and train lower level staff.
Report directly to the Managing Director for events support.
Responsible for the management and coordination of all confirmed events including but not limited to, staffing, recruitment, supervision, training and acknowledgement.
Meet prospective clients and provide ideas or solutions to their requirements.
Respond to inquiries and coordinate hospitality arrangements.
Follow - up on overdue/pending accounts or unpaid invoices; update accounts receivables and accounts payables.
Manage large amounts of inbound and outbound calls in a timely manner.
Accountable for assigned accounts requiring analysis of credit extension, management of accounts within prescribed credit guidelines, timely research and expeditious collection of all past due invoices.
Communicate extensively with clients, notifying those regarding delinquent accounts and attempt to secure payment.
Use probing questions to determine for reason of overdue payment, review terms sales, service, or credit contract.
Initiate follow-up action on missed payments and maintain strong and effective working relationships with clients and expedite the resolution of purchase errors and other client disputes.
Record information about financial status of clients and status of collection efforts, and obtaining support documentation.
Provide computer assistance/lessons/tutorials.
Handle inventory and purchasing of supplies.
Supervise the smooth flow of the daily operations.
Other responsibilities include maintaining orderliness, handling cash payments and dealing with complaints.
Administrative Assistant April 2003 - April 2004
Serve as Assistant Purchaser - responsible in the procurement of department supplies.
Coordinate with Credit and Collections Department for clients with outstanding balance/ overdue accounts for collection.
Coordinate with Warehouse Department for accurate inventory of stocks.
Encode daily sales transactions onto the system using Great Plains Program.
Preparation of Internal Memorandum, Daily Transaction Reports, Invoices, LPO’s and others.
Sales Coordinator - Good Year Tires
Contact businesses and private individuals by telephone to promote products and services.
Explain the product or service to potential customers.
Provide pricing details and handle customer questions.
Record customer details including reaction to the product or service offered.
Input order details into the computer system.
Contact customers to follow up on initial interaction.
◘ Bonafide member of Psychological Society ◘ 2nd Placer – Brain Blitz Competition ◘ 3rd Placer - Oratorical Speech ◘ 2nd Placer - English Grammar Competition
