Sales Representative
Omnitech
Total years of experience :2 years, 6 Months
* Monitored retail analytics and adjusted the products as needed.
* Understood and adhered to content best practices and product specifications.
* Alerted customers to upcoming sales events and promotions.
* Handled all customer relations issues in a gracious manner and in accordance with
company policies.
* Welcomed customers into the store and helped them locate items.
* Educated customers about the brand to incite excitement about the company’s
mission and values.
* Shared best practices for sales and customer service with other team members to help
improve the store’s efficiency.
* Used time efficiently when not serving customers, including
* Resolved all customer complaints in a professional manner while prioritizing
customer satisfaction.
* Verified that all customers received receipts for their purchases.
* Answered customer telephone calls promptly and in an appropriate manner.
* Determined customer needs by asking relevant questions and listening actively to the
responses.
* Built long-term customer relationships and advised customers on purchases and
promotions.
* Recommended, selected and helped locate and obtain out-of-stock product based on
customer requests.
* Asked open-ended questions to assess customer needs.
* Provided an elevated customer experience to generate a loyal clientele.
* Communicated regularly with managers for daily support and strategic planning for
accounts.
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* Drafted and managed print, online and social media communications designed to
promote company brand, image and values.
* Executed media campaign designed to raise company profile in web based social
media.
* Built and maintained media and sponsor lists.
* Developed key messaging, branding and positioning statements.
* Developed and managed communications strategies, plans and budgets.
* Created interactive digital presentations for directors of the company.
* Shot photographs in controlled lab, field and remote environments.
* Performed advanced computer processing of images for assignments.
* Edited, toned, captioned and uploaded photographs for news publications.
* Maintained productive professional relationships with models and modeling agencies.
* Supervised the post-production process, including editing, dubbing and color
correction.
* Updated digital media with snappy, timely content daily.
* Wrote and edited long- and short-form copy for blogs, websites, social media,
presentations, training materials and more.
* Wrote and posted content for company blog, keeping customers updated and engaged.
* Directed and coordinated marketing activities and policies to promote products and
services.
* Reviewed the financial aspects of product development, such as budgets, expenditures
and research and development appropriations.
* Developed pricing strategies while balancing firm objectives with customer
satisfaction maximization.
* Applied sales forecasting techniques and strategic planning to verify sales and
profitability of products, lines and services.
* Analyzed business developments and monitored market trends.
* Worked with the communications team to drive internal promotion of company
programs, initiatives, guiding principles and mission.
* Coordinated and participated in promotional activities.
* Coordinated art and graphics creation for effective merchandising.
* Cultivated effective partnerships with engineering, marketing, sales and customer
support staff.
* Developed and implemented social media and website for email, online advertising,
search engines and direct mail.
National Diploma in Business Level 6 – International College of New Zealand (2014 – 2015) * Strategic Management * Small Business and Financial Management * Human Resources Management * Contract Law * Marketing and Franchising * Organization & Management * Change Management
Coursework included * Business Management * Marketing and Advertising * Entrepreneurial Management * Organizational Behavior * Business Administration and Management * Communications and Reporting * Product Development
* Information Technology (Level 3) * Accounting, Finance and Economics (Level 1) * Tourism and Hospitality (Level 2 and Level 3) * English and Maths (Level 1 and Level 2)