Freelance Consultant/Trainer
N/A
Total years of experience :23 years, 5 Months
Utilizing my diversified experience to support clients in the following areas:
Capacity Building
Proposals Development and Management;
Monitoring and Evaluation (M&E);
Systems Analysis and Design and Institutional Development;
Project Management;
Developing Strategic Alliances and Partnerships.
• Oversaw the implementation of the LARU’s M&E strategy, action plan, frameworks, performance-based results and process indicators, and measurement methods;
• Managed various M&E tools to timely measure outputs and outcomes (such as surveys, tracer studies, etc...);
• Set the stage for the development of an automated M&E information system and database that generates timely information and feedback to project counterparts at all levels;
• Coordinated M&E activities between the central and local (governorates) levels;
• Assumed the responsibility for the project's internal evaluation effort, and in guiding the LARU team in developing strategies and tools to report on annual work plans;
• Managed the Institutional Development Fund (IDF) of the World Bank M&E System for Decentralization Project (MESDP);
• Developed and oversaw the delivery of M&E related training courses to M&E staff across all levels (MLD and localities) on data collection, data analysis, report writing, and use of data for decision making, as well as on presentation skills paying particular attention to improving data quality issues;
• Coordinated closely with the heads of the other LARU components to ensure timely submission of quarterly and annual progress reports to UNDP;
• Captured lessons learned and best practices, including documentation and dissemination of information, assisting in developing presentations, abstracts, articles, etc.;
• Acted as Head of the Technical Office of LARU’s Unit Director, researching referred topics and correspondences and providing recommendation and/or response as needed.
• Collaborated with Ministry of International Cooperation and Ministry of Foreign Affairs, as a representative for MLD, on the central level;
• Represented LARU/MLD in different donor/development agencies meetings and networking events, and coordinated between them to ensure synergy among programs and projects and to maximize development results;
• Developed regular reports to the Unit Director and to H.E. the Minister of Local Development on the state of play in different international cooperation files, and recommendations for future approaches;
• Reviewed agreements, proposed programs and projects between GoE and Donors/Development agencies to ensure its alignment with the government directives, decentralization strategy and governorates’ developmental needs;
• Developed simplified guidelines to governorates for the development of funding and technical assistance proposals/requests, and provided various technical assistance to governorates in this regard as needed;
• Worked closely with governorates to monitor the ongoing projects and assess their needs for future ones;
• Developed modalities for M&E of projects, in order to ensure attainment of their planned objective
• Managed the entire process of tendering, selection and contracting of different consultants from developing Terms of References (ToRs) and evaluation criteria for consultancy assignments, proposals' evaluation and awarding contracts.
• Managed and coordinated the contracted M&E Consultants to develop Logical Frameworks and Key Performance Indicators (KPIs) for the Local Development Sector and undergo system analysis and design for the planned M&E automated system;
• Collaborated with LARU IT team to transform the then used paper based Local Development Sector Planning and Budgeting process into a web-based solution, through identifying the business needs of the desired solution and oversee its development;
• Monitored and evaluated the planning and budgeting process for the Local Development sector at the central and local levels and developed and disseminated governorates compliance reports for FY9-10, 10-11, 11-12 based on established standards and criteria.
• Maintained a close working relation with the regional offices M&E focal points, and provided technical assistance to ensure the effective implementation of the developed M&E system, ensuring the accurate and timely submission of required data and reports.
• Identified, developed the outlines and oversaw the delivery of M&E related training courses to M&E staff across all levels (MLD and localities) on data collection, data analysis, report writing, and use of data for decision making;
• Supported the Head of the M&E Unit in liaising across departments and ministries to ensure coordination of M&E programs and data harmonization;
• Developed proposals in response to Requests for Proposals (RFPs) issued by donor agencies, and liaised with donor agencies pre and post proposal submission;
• Developed a TNA protocol including process maps, SOPs and questionnaires;
• Managed the entire TNA process from strategic and detailed needs identification and assessment to technical proposals development
• Collaborated with freelance consultants to oversee project completion;
• Customized off-the-shelf materials to match clients' needs, and worked closely with freelance trainers to develop new training material.
• Developed an alliance strategy that conforms with ZAD Group’s strategy.
• Played a pivotal role in seeking strategic opportunities with leading 3rd party service providers and developing related proposals.
• Developed plans for managing, assessing and developing each new alliance.
• Developed and used tracking tools for tracking the performance of the newly developed alliances.
• Worked closely with Sales Management to translate the demands of regional customers/prospects into tangible revenue opportunities;
• Developed simple presentations to orient the sales team with the newly acquired alliance and the selling points for each product.
• Developed, reviewed, and revised MOUs, agreements and contracts to be signed by ZAD Group and 3rd party partners.
• Developed e-mails, presentations and other marketing material necessary for the proper introduction of ZAD Group to 3rd parties
• Led the operations team to ensure delivery of training programs are aligned with ZAD Group established standards;
• Developed process maps, SOPs and Operations Manual to ensure consistency of delivered programs and material and improve the performance of the operation team;
• Acted as the Quality Assurance focal point for material, kits, equipment …etc for the courses;
• Supervised all operations department activities, outputs, and agreements
• Liaised with the World Bank funded Skills Development Project (SDP) Project Management Unit (PMU) to develop a new report format for project activities;
• Developed a report format prototype based on the identified needs and recommendations;
• Modified the used M&E tools and forms to be aligned with the new proposed report format;
• Pilot tested the new tools and implemented necessary modifications to the tools based on the outcome of the pilot testing;
• Developed a complete report using the new tools and formats;
• Developed new business partnerships with external training providers;
• Managed all agreements and contracts with external training providers;
• Managed the process of instructors’ selection and evaluation;
• Developed proposals in response to RFPs issued by donor agencies, and liaised with donor agencies pre and post proposal submission;
• Developed and updated training marketing material including website, flyers and brochures;
• Developed tools for monitoring training effectiveness and implemented corrective actions as seen necessary;
• Developed the annual training calendar and organized courses schedules accordingly and supervised courses delivery process;
• Developed a training and development plan for internal staff
• Conducted a number of TNAs through deployment of surveys, participants interviews, focus groups, in addition to frequent consultations with client focal points and various trainers
• Managed the process of instructors’ selection and evaluation;
• Worked closely with instructors to develop training material based on identified training needs;
• Planned, organized and directed training programs;
• Modified the tools used for monitoring training effectiveness, as needed, and presented regular reports to NTI management;
• Developed policy and procedures for the education department and a system for course material record keeping;
• Developed a plan and budget for upgrading the multi-specialty simulation laboratories;
• Developed progress reports, for Project HOPE HQ and donors, both quarterly and annually;
• Developed several program proposals, including program implementation plan, quality indicators, evaluation tools and budget .e.g. asthmatic children, children with cancer and diabetic patients
• Facilitated a nationwide TNA at the project inception phase, targeting different sectors of health care professionals;
• Developed tailor-made courses according to identified needs;
• Developed the task timeline for, and supervised the completion and installation of multi-specialty simulation laboratories;
• Coordinated training courses including selecting participants, selecting instructors and overseeing material production;
• Coordinated symposiums offered by expatriate instructors;
• Participated in developing tools for monitoring training effectiveness.
• Developed and managed key accounts within assigned territory;
• Developed strong relationships with key clients and decision makers;
• Increased the exposure of our products to new areas by expanding our reach to new doctors and institutions ;
• Gathered, analyzed and delivered information from the field to allow the company to develop strategies appropriate to the market.
• Monitored the operational workflow to ensure optimal operational effectiveness;
• Ensured customer satisfaction at all times by immediately identifying, addressing, and resolving all customer issues, thus ensuring customers loyalty and retention;
• Managed and supervised professional and support staff in the pharmacy, including assigning duties, training and providing input for performance evaluations;
• Developed the pharmacies filing system to allow easier and faster access to drugs;
• Developed open communication among pharmacy staff in order to enhance performance.