Shiban Arshad

1. Financial Management & Bookkeeping
General Ledger Maintenance: Record day-to-day transactions, process
journal entries, and perform month-end adjustments ensuring
completeness and strict compliance with accounting regulations.
Account Reconciliation: Conduct reconciliation of bank statements,
accounts receivable, and other financial accounts to identify, investigate,
and correct discrepancies.
Accounts Payable & Receivable: Process incoming invoices, vendor bills,
and employee expense reports; manage payment schedules and swiftly
resolve internal or external queries.
Financial Statement Preparation: Compile accurate monthly, quarterly, and
annual financial statements for executive review.
2. Compliance, Internal Controls & Auditing
Audit & Tax Readiness: Organize and prepare comprehensive
documentation for external audits, corporate tax filings,
Internal Controls: Ensure all financial practices adhere to established
company internal controls and standard accounting regulations.
Data Integrity: Continuously audit financial records to ensure zero errors
and maintain data transparency.
3. Reporting & Variance Analysis
Management & Operational Reports: Generate and present ad-hoc reports
as requested by management, including:
• Monthly & Petty Cash Expense Reports
• Sales & Display Monitoring Reports
• Collection Status Reports
• Daily Operational Schedules

Decision Support: Deliver clear variance and trend analyses to support
strategic management choices.
4. Inventory, Warehouse & Logistics
Stock Management: Take regular warehouse inventory and maintain
precise records of all stock movements (inflows and outflows).
Delivery Coordination: Plan and arrange logistics for product deliveries to
guarantee timely fulfillment.
Inventory Reporting: Generate regular stock reports to minimize shortages
or overstocking.
5. Sales Team Support
Performance Monitoring: Track sales team activity and metrics against
company targets.
• Operational Enablement: Act as the primary administrative support
for the sales team, providing them with necessary documentation,
reports, and operational resources.
Develop and execute strategic sales plans to achieve company
objectives within a designated area.
Analyze market trends and competitor activities to identify
new growth opportunities and stay ahead of the
competition.
Prepare and present regular sales reports and
forecasts to senior management, outlining strategies
and performance metrics.
Collaborate cross-functionally with marketing, operations, and
logistics to ensure optimal execution of sales initiatives.
Assessing the work performance of their employees and identifying
areas that need improvement.
Monitoring that the business goals, deadlines, and performance
standards are met.
Reporting performance records
Monitoring KPI..

General Ledger Maintenance: Record day-to-day transactions, process
completeness and strict compliance with accounting regulations.
accounts receivable, and other financial accounts to identify, investigate,
Accounts Payable & Receivable: Process incoming invoices, vendor bills

Ensuring that all the staff members meet their KPI.
Responsible for meeting budgetary and sales targets through
motivating and developing staff, consistently achieving.
Monitoring and controlling store compliance (BMC) in all areas,
including customer care, effective planning, staff training and
development, organization, and time management.
Maximizing every sales opportunity by promoting the highest
standards of customer care and recognizing potential
development and training opportunities.
Handling the vendors and warehouse orders, receiving, returning,
updating in ISP, Invoice, Expiry Monitoring, Store basics Standard
Management, and many more.
Plano-gram Implementations
SOP Adherence
NPS or Feedback Monitoring to maintain exceptional customer
service
Staff onboarding and record-keeping
Commercial Compliance maintenance
Responsible for the Visual merchandising standards of the store
Shrinkage control.
Maintaining online sales, updating all product availability in the
franchise portal (Hunger Station, Careem, ToYou, Jahez) from
the Admin portal.
Implanting the offers so that the product does not get wasted
completely. \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\]

My job was to lead and motivate the team members and to
provide the best quality service to the customer according to the
customers needs and the companys policy.
Supervising the daily operations of the customer service department
Creating a reliable customer loyalty program
Setting customer service goals for team members and helping
them reach those goals
Interacting with customers and handling customer queries and
complaints promptly
Relationships with profitable customers
Making weekly and monthly reports and surveys
Staying current on the latest industry trends and techniques
Grabbing sales from freelancing website customers.
Discussing the requirements and suggestions for the concern \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\]