Shiban Arshad, Msnsger

Shiban Arshad

Msnsger

Hidden Pearls For Modern Business

Lieu
Oman - Muscat
Éducation
Master, Master in business administration
Expérience
7 years, 0 Mois

Partager Mon CV

Empêcher usager


Expériences professionnelles

Total des années d'expérience :7 years, 0 Mois

Msnsger à Hidden Pearls For Modern Business
  • Oman - Muscat
  • Je travaille ici depuis décembre 2021

• Manage day-to-day operations within the organization
• Oversee employee work on a daily basis to ensure adherence to organizational standards and guidelines
• Meet regularly with managed employees to provide critical feedback and encouragement
• Manage employee schedules, including setting hours and timesheets
• Track employee activity, to include successful completion of designated tasks
• Liaise with GM to coordinate and report on ongoing issues
• Create and deliver reports to GM and maintain effective meeting notes
• Identify organizational or employee-related issues and create effective solutions


• Maintaining accounts receivable, document bills and supporting documentation
• Maintaining accounts payable, ensuring timely payment of invoices, confirming validity of the debt, and gathering appropriate signatures
• Updating financial records via accounting software (Microsoft Dynamic GP)
• Gathering payroll expenses and input into the appropriate entry line
• Analyzing financial statements and preparing balance sheets
• Track income and expenses
• Review and analyze petty cash submitted by custodians
• Record daily sales and bills

Store Manager à SAUDI AUTOMOTIVE SERVICES CO. (SASCO)
  • Arabie Saoudite - Jeddah
  • septembre 2019 à octobre 2021

• Ensuring that all the staff meeting their KPI.
• Responsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving.
• Monitoring and controlling store compliance in all areas, including customer care, effective planning, staff training and development, organization and time management.
• Maximizing every sales opportunity by promoting the highest standards of customer care and recognizing potential development and training opportunities.
• Plano-gram Implementations
• SOP Adherence
• NPS or Feedback Monitoring to maintain the exceptional customer service
• Staff on-boarding and record keeping
• Commercial Compliance maintenance
• Responsible for maintaining Visual merchandising standards of the store
• Shrinkage control.
• Maintaining online sales,
• Updating of all the products availability in franchise portal (Hunger station, Careem, ToYou, Jahez) from Admin portal.
• Implanting the offers so that the product doesn’t get waste completely.

Customer service manager à CodeBuzzers
  • Inde - Kolkata
  • mars 2017 à juin 2019

 My job role was to lead and motivate the team member and to provide the best quality service to the customer according to the customer need and the Company policy.
 Supervising the daily operations of the customer service department
 Creating a reliable customer loyalty program
 Setting customer service goals for team members and helping them reach those goals
 Interacting with customers and handling customer queries and complaints in a timely manner
 Maintaining relationships with profitable customers
 Making weekly and monthly reports and surveys
 Staying current on the latest industry trends and technique
 Grabbing sales from freelancing website customers.
 Discussing the requirement and suggestion for the concern.

Éducation

Master, Master in business administration
  • à Sangai International university
  • juillet 2021

Study of Branding Strategy of Company.

Baccalauréat, Batchelor In Computer Application
  • à Magadh University
  • octobre 2017

Menu based Gaming app with multipal type of game option in C++

Etudes secondaires ou équivalent, computer science
  • à kendriya vidyalaya
  • mai 2013

I was the science student with one subject Computer science

Specialties & Skills

Web Content Management
IT Management
Supervisory Skills
Store Management
COMPUTER HARDWARE
MICROSOFT EXCEL
MICROSOFT OFFICE
MICROSOFT POWERPOINT
MICROSOFT WORD
computer software

Profils Sociaux

Site Web Personnel
Site Web Personnel

Le lien a été supprimé pour non-respect des conditions d'utilisation. Veuillez contacter l’équipe d'assistance pour plus d'informations.



Langues

Anglais
Expert
Arabe
Moyen
Hindi
Langue Maternelle
Urdu
Expert

Formation et Diplômes

Warehouse Management: Inventory, Stock and Supply Chains (Certificat)
Date de la formation:
March 2022
Retail Management - Merchandising, Distribution and Marketing (Certificat)
Date de la formation:
February 2022
MS Excel 2013 (Certificat)
Date de la formation:
February 2022
ISO 9001:2015 - Quality Management System (QMS) (Certificat)
Date de la formation:
February 2022
Leadership (Certificat)
Date de la formation:
March 2022
Digital Marketing (Certificat)
Date de la formation:
March 2022

Loisirs

  • Football
    I have played upto cluster level and have selected for the national..!