Msnsger
Hidden Pearls For Modern Business
مجموع سنوات الخبرة :7 years, 0 أشهر
• Manage day-to-day operations within the organization
• Oversee employee work on a daily basis to ensure adherence to organizational standards and guidelines
• Meet regularly with managed employees to provide critical feedback and encouragement
• Manage employee schedules, including setting hours and timesheets
• Track employee activity, to include successful completion of designated tasks
• Liaise with GM to coordinate and report on ongoing issues
• Create and deliver reports to GM and maintain effective meeting notes
• Identify organizational or employee-related issues and create effective solutions
• Maintaining accounts receivable, document bills and supporting documentation
• Maintaining accounts payable, ensuring timely payment of invoices, confirming validity of the debt, and gathering appropriate signatures
• Updating financial records via accounting software (Microsoft Dynamic GP)
• Gathering payroll expenses and input into the appropriate entry line
• Analyzing financial statements and preparing balance sheets
• Track income and expenses
• Review and analyze petty cash submitted by custodians
• Record daily sales and bills
• Ensuring that all the staff meeting their KPI.
• Responsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving.
• Monitoring and controlling store compliance in all areas, including customer care, effective planning, staff training and development, organization and time management.
• Maximizing every sales opportunity by promoting the highest standards of customer care and recognizing potential development and training opportunities.
• Plano-gram Implementations
• SOP Adherence
• NPS or Feedback Monitoring to maintain the exceptional customer service
• Staff on-boarding and record keeping
• Commercial Compliance maintenance
• Responsible for maintaining Visual merchandising standards of the store
• Shrinkage control.
• Maintaining online sales,
• Updating of all the products availability in franchise portal (Hunger station, Careem, ToYou, Jahez) from Admin portal.
• Implanting the offers so that the product doesn’t get waste completely.
My job role was to lead and motivate the team member and to provide the best quality service to the customer according to the customer need and the Company policy.
Supervising the daily operations of the customer service department
Creating a reliable customer loyalty program
Setting customer service goals for team members and helping them reach those goals
Interacting with customers and handling customer queries and complaints in a timely manner
Maintaining relationships with profitable customers
Making weekly and monthly reports and surveys
Staying current on the latest industry trends and technique
Grabbing sales from freelancing website customers.
Discussing the requirement and suggestion for the concern.
Study of Branding Strategy of Company.
Menu based Gaming app with multipal type of game option in C++
I was the science student with one subject Computer science
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