Business Excellence Specialist
National Health Insurance Company
Total years of experience :16 years, 1 Months
• Responsible to maintain Quality and Business Excellence standards within Daman by ensuring compliance, implementation, control and management of ISO standards.
• Driving business and operational excellence by managing the development, enhancement as well as overseeing the implementation of all Business Processes, the alignment to all required standards to ensure achievement and retention of respective certifications and Excellence Awards
• Oversee and carry out current-state process assessments, redesign future-state processes to ensure continuous improvement of operations
• Develop, implement and maintain frameworks and standards to benefit Daman improve its internal processes and customer satisfaction
• Support Daman’s management with corporate wide overview of quality and support in prioritizing quality initiatives
• Lead the corporate-wide implementation of quality initiatives and best practices
• Proactive identification of process gaps and successful implementation of effective enhancements
• Responsible for a team 20 functional team selection, annual plan activities, performance review and work allocation
• Centrally coordinate all audits conducted within Daman to various standards, certifications and accreditations
• Support quality teams within business units with suitable resources, guidance and help them align to corporate direction of quality matters
• Coordinate with the corporate teams to ensure quality and customer satisfaction initiatives are aligned
• Guiding and coaching of junior members of the team and members of the quality teams within various business units
• Project management related/ required for implementation of any quality related initiatives. Oversee and manage all records and archival processes in Daman
Responsible to maintain Quality and Business Excellence standards within
Responsible for the overall alignment and status between different projects in the program
* Preparation of the program governance structure and enforcement of the same
* Point of contact for the Program Steering Committee and ITS Steering Committee
* PMO Setup - kick-off project with a charter and ensure ongoing communication
* Project Planning, Implementation, Monitoring & Controlling to ensure smooth execution of the project, Quality &
Financials Standpoint.
* Define project goal, scope and project plans in consultation with Project Sponsor
* Prepare status report and the control the program budget
* Communication and alignment with the stakeholders
* Responsible for the Change Management, Interdependencies, risk register and issue log
* In depth knowledge of Project Management life cycle inline to PMP and ITIL methodologies
* Preparing look ahead plan, providing work front and assign targets to execution team
* Review the contractual scope and preparing WBS, prepare Progress reports, Schedule deviations reports, work
on corrective actions
* Constantly identify, review and address risks & issues - Perform a deep drive understanding of issues, outlets
and root cause of the risks highlighted.
* Change and Release Management.
* Stakeholder and Vendor Management
* Ensures project documents are complete, current, and stored appropriately
* Experience in working complex Onsite-Offshore delivery model, different Time zones and multi cultured
environments
* Flexibility and agility for working as Individuals contributor role or within complex team based on requirement of
Portfolio engagement.
Elicits, analyzes, specifies, and validates the business needs of stakeholders, be they customers or end users.
* Collaborate with the Business Units and Subject Matter Experts to ensure that project business objectives and
all other project requirements documentation are captured and approved
* Set expectations clearly with all project stakeholders and ensure that the project scope is achieved within the
budget and time
* Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits,
workflow storyboards, use cases, scenarios, and other methods
* Responsible for the end-to-end tendering process inclusive of the solution technical evaluation, price negotiation
and the contract finalization
* Perform effort estimation in coordination with the vendor, agree upon the milestones with all the stakeholders
and track the project to ensure that there is slippage of the delivery dates.
* During every closure of the delivery phase, signoff from all the respective stakeholders
* Maintain central documentation database and track the progress on pending activities
* Responsible for identifying the risks in the projects, communicating it to all the Stakeholder and come out with a
clear cut strategy to handle/mitigate the risks. Keep track of all the risks and ensure the mitigation plan is well
laid out and followed.
* Project tasks included Training, Gap analysis, documentation and sign off, parameterization and system build,
procurement of hardware and software and infrastructure build, data migration, system test and implementation.
* Periodic reporting on project status to the Director and IT Steering Committee
courses: ISO 9001:
in
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