Shibinshad M k

Managed a large portfolio of customers by understanding their requirements, providing timely followups, and ensuring high levels of customer satisfaction. Built strong client relationships through effective communication and solutionoriented support. Successfully achieved my annual sales target ahead of schedule, demonstrating strong business development and customer relationship management skills.

Generate new business opportunities through client
visits, calls, and follow-ups.
Meet with customers to understand laboratory
infrastructure requirements and provide suitable
solutions.
Coordinate with the design and technical teams for
layouts, BOQs, and quotations.
Build and maintain strong relationships with customers
throughout the sales cycle.
Successfully achieved and exceeded assigned sales
targets during my tenure.
Managed multiple customer projects while ensuring
timely communication and customer satisfaction.
Represented the company at industry exhibitions and
business events to generate new leads and expand
business opportunities.

• Successfully achieved and exceeded assigned sales targets during my tenure.
Generated new business opportunities through targeted client visits, calls, and follow-ups,
•
enhancing lead pipeline.
• Built and maintained strong relationships with customers throughout the sales cycle, fostering
loyalty and repeat business.
• Met with customers to assess laboratory infrastructure requirements and delivered tailored
solutions that met their needs.
• Managed multiple customer projects while ensuring timely communication and customer
satisfaction.
• Represented the company at industry exhibitions and business events to generate new leads
and expand business opportunities.
• Coordinate with the design and technical teams for layouts, BOQs, and quotations.

• Delivered timely and empathetic customer support to ensure customer satisfaction.
• Resolved customer queries and complaints across voice and non-voice channels, contributing
to overall customer satisfaction.
• Developed practical skills in e-commerce operations and issue resolution, enhancing ability to
support diverse customer needs.
• Improved verbal and written communication skills in dynamic workplace, strengthening
problem-solving abilities in fast-paced environment.